Garner Hotel Doswell Southeast by IHG

Under renovation. Did not tell us before hand. Pool out of service, construction workers around the clock on the property. Wish we were told before booking.

During our 20 minute stay! You get what you pay for!! Don’t Waste Your Money or Time!!! We were casually greeted by the front desk associate (hanging out in the lounge) whom was nice and polite. After that it went completely downhill!!! The lobby up to the 2nd floor had a musty smell, carpet was worn up. 1. Once entering the room we immediately checked the bed without touching the covers there was hair as if the sheets were not change. Pulling the sheets further down more was found. We thought okay we can get a new set of linens as we were only staying 1 night. 2. Went to the bathroom to check that out and more hair. As I was standing deciding if I wanted to request to be move or new linens I looked over to the door and there was a big gap between the door and the floor which rises concern for safe… I proceeded to the door and pulled the camera out and you can clearly see the gap. Which to me is unexpected!! I was truly surprised by all of these concerns as this hotel is so close to Kings Dominion where I assumed family’s may stay here… believe me when I say the price is nice but not when it comes to safety and cleanliness. In total from the time we walked in to the time we left was 20 minutes. We did inform the front desk associate that we will not be staying here as our room was not clean and the safety was a concern! The assistant stated he would try to give us a refund and if he could it would show tomorrow. Don’t risk your safety or money!!!!!!!

I booked my deluxe family suite with a king bed and two queens and when I got there, they told me they had to give somebody the room that I had booked two days in advance and gave me a room with two queens. Told me they could not refund me the money for the room. There was also no TV remote in the room that they gave us.