Dornoch Station

We stayed here as part of a golfing trip to Brora and Dornoch. This one of the best stays I’ve ever had, the hotel was quiet but the service was absolutely world class. I mentioned in passing we had booked this stay for my girlfriend birthday and we were surprised at dinner with a special Happy Birthday dessert. A lovely touch that was not expected. Thank you for the time you took with us, it has not gone unnoticed.

Stayed for a weekend. The reception and bar area is very stylish and welcoming. Bedroom was comfortable although quite dark, especially around wardrobe. Nice bathroom & shower, Service at breakfast was a huge disappointment. Waiter avoided coming to our table for some reason, and no one else available to order breakfast from. We were on the point of leaving when we tracked the waiter and asked to order, another very lengthy wait, by this time coffee and tea were stone cold. No idea what his problem was but he let the whole breakfast service down badly. No explanation given, we mentioned it at checkout but it seemed to fall on deaf ears. Overall guest relations severely lacking and we won’t be returning.

Lovely stay. A great start to our mini-moon. The food was superb, and the staff were attentive, professional, courteous and friendly. The room was spacious, a good temperature and the bed very comfortable. We will definitely be setting again and recommending to friends and family. Thank you.

Our experience at Dornoch Station was unfortunately more negative than positive. This accomodation has the potential to be an absolutely amazing hotel however there were many things that let the hotel down. Positives of our experience include the beautiful refurbishment of the hotel and it being overall stunning inside. The rooms were comfortable. The staff were very very friendly. And the location was superb. This is where the positives end. The service at Dornoch station is not at all a 5 star experience. If I was staying at a roadside inn I wouldn’t be complaining - but for the 5 star price you have a minimum standard you expect. The rooms were comfortable however not a full turn down service. There was no laundry service available due to it being over a Hogmanay which we were not informed of which was disappointing, despite having laundry bags and forms still in the rooms. Unfortunately despite it being Hogmanay (NYE) there was NO beer on tap, and no cold drinks stocked in the fridge. We were served a hot bottle of champagne, when we asked for a cold bottle we were told there wasn’t any… So we instead ordered bottles of beer which we thought we would be safe, however unfortunately no cold beer either… Could not believe there were no cold drinks on NYE! Out of all nights. On the first night I ordered a cocktail off the menu however it appeared the bar tender made a cocktail without majority of the listed ingredients. It appeared the staff were not trained in hospitality which is not their fault that they haven’t been provided the training, there was a lack of attention to detail - never clearing dirty dishes or glasses from tables, no removing first dishes from bedrooms ect The set dinner menu which was £100 per person was very very average, as the night went on it appeared the dishes began to change, my father ordered the pork for starter however as the night went on it began to be served with bread and then salad of which my father got none. Breakfast was a bit the same, continental breakfast on offer however no attention to detail - often no plates or bowels to use to serve, had to ask multiple times before they were brought out due to staff continuously forgetting. This was a common theme - often needing to ask an average of four times before anything gets brought to you, I.e asking for water for the table, finally came after 1 hour, in which they brought no water glasses to be able to drink it. Again I want to reiterate that we feel this was not the staff’s fault but they were let down by their lack in training and leadership. No apparent management team in sight. The communal toilets in the lobby had a leaking toilet that was leaking the entire stay onto the floor into the main bathroom so there was always a puddle. Dornoch station had one fireplace however was rarely lit, one night we lit the fire ourselves (it’s snowing outside) so a warm fire should be a priority. Despite it being Hogmanay Dornoch Station wasn’t very b

Un hotel mágico. Donde el paisaje nevado no podía ser más increíble. La amabilidad de las personas que trabajan ahí, los desayunos son fabulosos, la ambientación de las habitaciones y el baño muy buenas. Las vistas a la playa nevada, la calefacción excelente . Todo muy bueno. Las camas y almohadas cómodos unas pero una sola crítica muyyyy chicas para dos personas .