Utente ospite
17 agosto 2024
Very poor service!! The facilities are severely outdated, with numerous issues that made my stay uncomfortable. The plumbing system is a mess—water constantly got stuck in the basin, and the air conditioner leaked. The room lacked a WiFi connection, and the washing machine, fridge, and TV were all old and barely functional. The cleanliness of the room was another major problem. The windows were filthy, covered in dust and bird droppings, making them impossible to open. It felt like the hotel had given up on maintaining even basic hygiene. The hotel claims to offer amenities like a gym, play area, and meeting rooms, but these do not exist. It’s misleading advertising at its worst. If you’re considering staying here, expect to be disappointed. The staff service was abysmal. The receptionists were unprofessional and lacked basic customer service skills. They were somewhat accommodating during check-in, but afterward, even simple requests like getting water were ignored. Their attitude left much to be desired. Furthermore, they provided items like a locker, hair dryer, and coffee kettle, but none of them worked. The hotel also pressured me into signing a contract without giving me adequate time to review it and later tried to charge extra money by citing hidden policies. They didn’t bother to explain check-out procedures or any other hotel policies, leaving me completely in the dark. This hotel offers a very poor experience with subpar service. I would strongly advise against staying here.
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