Hôtel Best of Both - Divonne-Les-Bains

I have never felt so unsafe and disrespected at a hotel in my life. During my stay, I was robbed inside my room — something that should never happen in a place that claims to offer hospitality and security. The hotel’s security measures were practically nonexistent, and there were no proper cameras or safeguards in place. The manager did not even want to check the cameras because apparently he wont find anything since the cameras are around the lobby only. He kept delaying checking the key entry access history of my room and didn’t check it at the end. My bags were open, ripped open and had money stolen. What made it even worse was the manager’s shocking attitude. Instead of showing concern or taking responsibility, they were dismissive, rude, and made no effort to help resolve the situation. The cherry on top was the manager’s claim that theres no proof anything was stolen and apparently he shouldn’t take any responsibility for what happened. Wow. A hotel is supposed to be a safe haven for its guests, but this place is the opposite. Between the theft, the lack of security, and the appalling management, I would strongly advise everyone to avoid this property. There are plenty of other hotels where your safety and dignity will actually matter. To add to all that, the service is bellow 1 star and the staff is miss treated and clearly shows when they service other clients.

Short overnight Looks lovely amd they have clearly really tried to update thw hotel, but tiles in the bathroom were already broken and the shower… awful. Also… no milk for the coffee in the room.

Extremely friendly and attentive staff