Olympian Bay Grand Resort

We were extremely disappointed with our stay at this hotel. The rooms look nothing like the photos – they are old, smell like mold, and we even found bugs inside. It was very uncomfortable and unhealthy. The restaurant is chaotic – long lines (we waited over 15 minutes) just to get a slice of pizza or two pieces of meat, with very limited food options for children. The beach was in a terrible condition – full of trash and cigarette butts. It clearly hasn’t been cleaned in a long time. We tried to share our concerns with the manager, but he refused to help or take any responsibility. We are sharing this review so others can make an informed decision. This is not a place we would return to, and we do not recommend it to anyone looking for a clean, relaxing, and respectful environment.

There is nothing good to say about the hotel and also nothing good about the staff. My review is long but i hope you will have time to read it, especially if you are with a baby!!! I don’t recommend this hotel at all, unless you want to ruin your vacation. First time in Greece and had such a bad experience. We are 2 adults + a 3 months old baby + 2 dogs Yorkshire and we reserved a bungalow room via booking + a crib for the baby. We arrived at 4 o’clock in the afternoon and the room was not ready. We waited 2 hours and after when they show us the room was first of all at the first floor with some really tight and long stairs and we were with a stroller and couldn’t take it upstairs and also only with 2 single beds connected and no crib for the baby because they said they don't have because are all occupied and suggested to put the baby sleep between me and my husband. I explained that the baby can fold down like that or catch and broke the hand between beds but they said that all rooms are occupied and can not do anything, even though it appears that they had rooms available. So we cancel the reservation for free because we had this possibility on booking, we book another hotel for that night and rebook again for the next day in Olympian Bay Grand Resort a room with 3 single beds so we would have a bed for our baby. Surprise it was when we came back the next day, that the room was only with two single beds connected. We call the reception from the room and ask why we received this when we paid for something else and where our baby will sleep and they said it will try to fix it as soon as possible and ofcourse they didn’t. I went after personally in reception and try to discuss with them and they said it will bring another extended bed and i explained that is not what i paid for… they bring in the lobby a dirty mattress and covered with a sheet and they wanted to put my baby sleep there. I tried to explain many times that this is not what i paid for, but they didn’t care! I called after booking and explained everything what happend. Booking contact the property but still they couldn’t resolve nothing with them… and i went again on reception and i start to fight with them, tell them i will call police and go to the embassy if is necessary… they continue saying that we are only two persons, like why we would need a third bed… i explained that this is what we paid for and is for the baby normally. After minutes of fighting and screaming the woman manager came out from the office, which was just behind the reception bar, and ask me to come and discuss the problem… even though she already heard and for sure she knew the issue she came out to discuss after minutes of fighting and screaming with the receptionists… I was really tired and angry because all this happened and started to cry and fight with her as well, because is not normal all this to happened in a civilized country and especially because we were with a small baby. There are no rooms with 3 b

The rooms here are in serious disrepair—not just in need of a few fixes, but a complete renovation. During our stay, I reported over 10 issues, including a loose balcony railing, holes in the walls, rust, broken balcony doors, mold, and stained carpets throughout. Why there’s carpeting in a beach hotel, I don’t understand, as it’s far from practical and looks terrible. The food was decent, with a good variety and a fresh-cooking station that served new options each night, which I appreciated. However, desserts were limited in variety and exactly the same every night, which became repetitive. The all-inclusive drinks were a letdown. Soft drinks were off-brand, often out of syrup or carbonation, and the rest of the drink selection felt very basic and low quality. Entertainment was only offered every other night, with limited activities for kids, so they were left bored most evenings. Greek Night was so loud it went on until midnight, making it impossible for us to sleep. But the most frustrating part was the sunbeds. Despite a policy that supposedly prohibits reserving beds, it wasn’t enforced. Each morning at 9am, we’d come down to the beach after breakfast, only to find no beds available for our family of four. This led to stressed, unhappy guests arguing and tossing towels off reserved beds. And if you wanted a bed by the pool, the same chaotic scramble applied. I spoke to management multiple times, but Betty in management only offered excuses. There are clearly enough beds for everyone if they simply enforced the rule like other hotels. This lack of enforcement made the experience extremely frustrating, and it spoiled what should have been a relaxing beach holiday. To make matters worse, I’ve been waiting since August for a response from Hotel Brain regarding my complaint. It honestly feels like nobody cares. Management, there is a lot of work to be done.

I paid 1940Eur, 9 nights, 2 adults, 1 child in 31.08-09.09 for 4* and found an exceptionally dirty location. 1. Food: In the morning you have 4 kinds of eggs, 2 cottage cheese, 2 sausages, 3 supermarket puffs, green tomatoes, yesterday's salad leaves, 4 kinds of jam, cereals, drinks. Day after day exactly the same. Lunch and dinner bring a little more, but it is dirty and messy 2. Maintenance and cleanliness: I have attached pictures of the pool, the refrigerator with ice cream, the coffee machine, the furniture for cutlery, etc. Make your own conclusions about the total lack of respect for tourists. 3. Services: you pay on the spot for the children's playground and for drinking water. 4. The state of the hotel:. You see outdated furniture, damaged walls everywhere. We also had 2 days of rain. Being accommodated in the bungalow, we saw water seeping into the walls and the terrace of the restaurant (correctly called the canteen), which was covered, flooded instantly, the roof was probably for the purpose of a sunshade. As long as it rained, at mealtimes, people were standing and waiting for seats to be freed, crowded, etc. 4. Staff: There is an acute lack of employees, they are smiling and kind, but they don't make faces. 5. Location: It is close to the sea, 5 min, but part of the circuits pass by showers and taps meant to wash you of sand, but they, being without drainage, with puddles, make everyone carry mud to the hotel and swimming pools . About 25% of the green area represents a better maintained garden, clean furniture, but guess what? You do NOT have access to this fenced area - it is for people with red wristbands (probably super all inclusive), see the stupidity in several places. Conclusion: It was a blast. We do not recommend taking all inclusive and/or long term in this hotel. Excluded income with children for reasons of hygiene. Be careful when you get a bungalow, behind the rows of bungalows there is a road with quite a lot of traffic, you won't sleep with the window open there, there are no screens for moskitos.

We are quite disappointed with the hotel service. The staff speaks very bad English, the food is also bad. A lot of salads and side dishes, the main dishes are mostly pasta and pies that are made from leftovers from the previous meal or the day, very few meat dishes, kebabs, some kind of patty (it is impossible to identify which animal it belonged to) out of the 7 days we were there, 2 days we managed to eat something other than french fries and tomatoes for dinner. All 7 days we had a problem with towels for wiping, not even one day did they leave us enough towels, the rooms are in a rather bad condition and were not really cleaned (cobwebs, dust, mold on the walls and in the bathroom). The highlight of everything is that they told us at the reception that we have to leave the hotel at 11:00. I don't think it's 7 nights 8 days, wherever we were on an all inclusive vacation we could stay all day swimming and use the beach bar. We will never return to that hotel again, the organization is bad, the staff does not manage to do their work thoroughly and with quality because they have to work at 3 workplaces in 12 hour shifts with no days off. Shame on you, firstly because of the poor organization of work and hotel management, and secondly because of the exploitation of the workforce!!!!

DON’T STAY HERE!!! The air conditioners didn’t work in either of our 2 separate bungalows! They sent the technician multiple times, but the air conditioner only worked for a few minutes and then stopped. We had babies in one of the rooms and they still didn’t move us to another room or even provide a fan until the next day. The room they moved the babies to smelt very strongly of mould and both of them got sick the next day. For the 2nd room, we were only moved to a new room after 2 days of complaints (our balcony door didn’t even lock and the safe in the first room wasn’t bolted down). If this resort was in any other western country they would be shut down immediately for serious health and safety breaches. The balconies are unsafe and when it rains there is a waterfall INSIDE the restaurant. There are simply too many bad things to mention here. On the positive side, my daughter and I are gluten free and we didn’t get contaminated… the chef made special gluten free meals for us… everyone else who could eat the normal food was extremely disappointed and ended up buying food outside the resort. Angeliki the waitress was amazingly helpful with ensuring we received our special meals. There was 1 bar tender in the beach bar who knew how to make decent cocktails. Elizabeth, the customer relations lady, was also very helpful, as was one of the men in reception. The Greek night was fantastic, with a wonderful singer and dancers. They need to create more special moments like this.