* please take the time to look at the pics I have posted* This hotel is an absolute DUMP! I booked x2 nights double room with en-suite and breakfast. Upon arrival I was handed the keys to a room that had not been cleaned from the previous travellers. The room was absolutely STINKING, the bins not changed, bed not changed, shower full of hairs and the door wouldn’t lock. The man at reception came with a bottle of bleach, a sponge and an air fresher and said I could keep this for the night and he would give me another the following evening. SERIOUSLY!!!! I obviously refused this, I asked him if he was blind! There was absolutely no way I would sleep in the room! It was disgusting and there’s no way I could have slept there with the door unlocked!!!! He then gave me keys to another room upstairs …. This room was also a dump but didn’t smell as bad. There was no other accomodation in dingwall, believe me, I searched every site! Through gritted teeth I accepted the 2nd room and then dashed to tesco for cleaning materials, I disinfected the room. The room was like a jail cell, there was no toilet nor shower. There was a sink but it did not work. The following day I was promised they would try to get me into their other hotel which was to be nicer but that didn’t happen. That’s when they offered me the 3rd room……… Holy moley it was an absolute dream destroyer! It smelled like someone had smoked 200 cigarettes in it, it had dampness and I’m not convinced the bed sheets where clean. Having already disinfected the room i had I decided to stay there. As stated before,this room I had was a single room with no toilet or shower facilities, not what I paid for. The communal toilet was bogging it didn’t even have soap and the shower was a total grot fest. The shower was freezing and the water was trickling. My room had no bin, no mugs etc for tea (not that I’d have used it) so sorry I didn’t pack my shark Hoover becoz there was toenails everywhere…. And they weren’t mine! The sheets were all ripped and the mattress was Manky! I slept with a broken beside cabinet up against the door. I was terrified in this place. This place is NOT. Safe. There was a pool hall/pub in the same building. The music blared till after midnight, there’s no security, anyone can wander off the street or from the pub and lurk around this dump. Obviously I didn’t take them up on the offer of breakfast, the place was Manky! The halls leading to the rooms had empty beer cans / soft drinks / toilet roll/ empty pizza boxes just scattered about, I actually watched the receptionist jump over them rather than pick up! It was still there 2 days later wen I left! I was absolutely ASTOUNDED to see a cleaner on Thursday morning…… I don’t know what she was cleaning but it certainly was not this building! Avoid this place at all costs, it’s dirty, unsafe and the worst mistake of my life! I asked for a full refund, they said to contact the company I booked though. How unhelpful is that ? Window in m
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