Hotel Wyndham a Điện Bàn

I booked a night at this resort for our final evening in Hoi An, and overall, it was a wonderful experience. The property is expansive, offering all the facilities and amenities one would expect from a 5-star resort. While the location is a bit removed from the center of town, it’s still accessible—using Grab, it typically took us around 20 minutes each way. Our children absolutely loved their time here; they swam in every pool and enjoyed all the playgrounds. Unfortunately, we didn’t get a chance to try out the private beach as it was simply too hot during our visit. The breakfast and dinner buffet were, in my opinion, average and featured much of the same selection as the in-room dining menu. One small issue: there were quite a few tiny black insects on our balcony. They didn’t get inside our room, so it wasn’t a major concern for us, but I mention it as it may be important to some guests. A notable observation was regarding the service. While the staff were polite and professional, I didn’t feel the warmth or proactive customer service I’ve experienced at other 5-star hotels and resorts. Typically, staff greet guests warmly and make helpful inquiries about their stay, but here, their approach seemed more reserved and task-focused. Despite these minor points, we were thoroughly satisfied with our stay and look forward to returning in the future.