Hotel in zona King Fahd University of Petroleum and Minerals, Dhahran

I recently booked 3 rooms (one for me and two for my guests) on 11th April 2024. (Room No - 350, 355 & 356). Following was our Bad experience with them. 1. We requested for Early Check-in but was denied due to the peak season & the hotel was busy (so totally understandable). However, we received only 1 room at the normal check-in time (3.00pm) and the remaining two rooms were given to us at 5.00pm (Had to wait for 2hrs in the lobby). 2. Upon receiving the remaining two rooms we noticed there was a problem in the room locks and 2 out of 3 rooms couldn't be closed. Since we had valuables we couldn't leave our room for another 1.5hrs until they sent their engineering team to fix the issue. 3. After resolving the above two issues by 6.30pm we headed to the pool and as soon as we got in we were asked to leave since it was the cut off time to close the pool. (Even though we requested the hotel manager to let the kids stay for a bit more as it was the hotel's fault that we couldn't make it to the pool early, he simply didn't care about it and we were denied that as well) 4. During Check-in I specifically requested to provide at least one roll over bed to any 1 of the 3 rooms which we booked to accommodate a kid but they didn't honor my request and it was totally ignored / failed to coordinate and their response was that they were out of roll over beds due to high occupancy. Having a few of my guests sleeping on the couch and being denied simple requests by the hotel, the hotel manager wasn't even ready to genuinely apologize. We were granted a late check-out as compensation but my guests and I personally don't believe that can make up for the hassle and disappointments we had to go through during our stay. The Good facilities are as follows; 1. Room set up, cleanliness and facilities. 2. Breakfast Buffet was good (not enough desserts though) 3. Kids Play are was nice Reason for Visit: Leisure Travel Tips: Don't book with them if you need Roll over beds for kids Pros - Amenities, Location, Room Cleanliness, Facilities Cons - Staff service - politeness, hotel manager's attitude, complaint resolving time and skills, customer satisfaction, hospitality

È stata una grande esperienza e grazie per il team di servizio specialmente il signor Shaikh dalla F&B e la posizione è ideale , buono per i viaggiatori di business , la posizione è solo l' opposto centro commerciale Dehran e abbastanza opzioni disponibili per shopping e superfici alimentari .

Sono stato a questa proprietà due volte anni fa e l'ho segnata nel mio preferito quando ho visitato la città di Al Khobar, ma questa volta era diversa. Quando ho acceduto alla prima suite, la porta della stanza non si è chiusa e la metà dei 12 canali di TV ha mostrato immagini fuzzy, puoi insegnare nelle foto postate con questa recensione. Quindi ho chiesto un'altra suite e hanno potuto offrirmi una. Ho controllato la seconda e la stessa questione sui canali televisivi, ho notato alcuni dei mobili invecchiati e alcuni dei laminati della porta sono stati smaltati. Parliamo positivamente ora, la posizione dell'hotel è eccellente e vicino a quasi tutto quello che hai bisogno. Il lobby è spazioso con un massimale alto. La camera è spaziosa con un letto confortevole e confortevole può ospitare 3 persone. La cucina è piccola, ma non ha cucina, e penso che la forniranno su richiesta. Conclusione, questo hotel ha bisogno di un certo lavoro di riparazione e manutenzione qui e lì per ripristinare l'immagine originale.

Our experience at DoubleTree by Hilton Dhahran was mixed, primarily due to the hotel showing signs of aging. The staff were amiable and welcoming, which was a positive aspect. However, it’s clear that the facility needs significant updates. In the gym, only one out of four treadmills was operational. The rooms appeared old and worn, detracting from the comfort and aesthetic appeal we expected. Staying on the second floor, we were disturbed by loud ventilation noises until midnight, which impacted our rest. It’s evident that renovations are urgently needed to bring this hotel back to its former glory.