One King West Hotel and Residence

The receptionist was friendly. Check-in was seamless. The room assigned to me was as requested; I requested a room far away from the elevator, and they fulfilled it. I would like to see a proper breakfast buffet at the hotel in the future (they only have a cafeteria now). The location was within walking distance of Union Station, which was what I needed.

The location and great and staff were efficient. However, the shower was so bad. The water was so hot even though I even tried to set it on cold/warm. The water burned my hands in the sink and the bottom of my feet in the showers. Ruined my night/morning and had to wait to go home to shower.

The location is great, among shops and restaurants. The lobby is quite small, with only a couple of couches to sit. There is a restaurant and bar in the restaurant as well, with tables and chairs but the division is not as clear between what is lounge area for hotel guests and restaurant seatings. We were waiting for our room to be serviced and my husband sat at a table to do some work on the labtop and only about 20% of the restaurant had customers with the remaining tables empty. He was approached by a couple of waitstaff and he explained that he's there to do some work and didn't want to order any food. At which point, a manager approached him and asked him to move to the sofa area and not occupy a table and he did and then the manager approached him again, asking what room are we staying in as well as other details. There's not much work/lounge space in the area at all. I feel that they could have let him sit at a table, considering many of the tables were not occupied. I've seen people sit there on a previous day with their laptops and not order anything. So it was kind of unpleasant that that happened. Also, our room had absolutely no natural light, which made it very depressing. I don't know if I would recommend this hotel for a stay in Toronto.