Kayata Cave Suites Special Class

服務很好 態度棒棒的 地理位置也好

The stay by itself was very good . The hotel was good , the people were (then seemed to be) good . However I could have never believed that a tourist hotel like this would cheat us later in a very weird and unfortunate manner . I had left behind one of my expensive noise cancelling apple AirPods Pro. I realised as soon as we boarded the flight to India and we messaged the hotel giving them the exact location where I had left it at (under the left hand side pillow) They found it on the spot and agreed to keep it safe till they had any Indian guests visiting. The plan was to hand it over to an Indian guest who would courier it to us once back . We kept checking with them and they kept responding that they hadn’t had any Indian guests yet . A month later , last week , our friends visited turkey . We coordinated with them and requested the hotel guys to deliver it to our friends . That is when the hotel guys sent us a picture of an AirPod to confirm if that was ours . We had no reasons to doubt since they had confirmed finding it under the pillow in our room ! Most AirPods look the same in a picture . Our friends paid delivery charge of 400 lira and received the AirPod from them . When I finally received it in India , to my horror I found it was a fake AirPod ! It wasn’t my noise cancelling Apple AirPod . Had no serial number and the double vents of the latest version. Now the guys have simply refused to take responsibility for the cheating . They keep saying they had multiple AirPods and hence sent us the picture to recognise ours ! Not once did they mention that they had multiple AirPods or send us pictures of all the AirPods they had and asked us to give specifications ! I am so disappointed.. so disillusioned! How does a hotel catering to tourists cheat so easily and blatantly ?? How can they be so petty ? How can they lie so stupidly saying they had multiple pieces after having acknowledged finding my piece in our room a month ago. Their final response is that they r sorry and such accidents happen . Really ?? None of my friends are ever going there for sure !

Very friendly staff and prompt service. Felt like staying in somebody’s house. The breakfast was tasty and big. Convenient location. Highly recommend! Also try their original Turkish delight sandwich biscuits . Very yummy! Only downside was a short of toilet paper but you can always be replenished promptly upon request.

Kayata is a cosy, unique and magical hotel. Ayse on reception was AMAZING- she was so attentive, kind, warm and responsive. Hotel is situated in the perfect location in Urgup with free parking outside (car essential in Cappadocia if you want to see the sites). We could walk to all the local attractions- restaurants, bars, wine tasting, hamam etc. The room was divine- I felt like royalty! We even got engaged in there it was that special. Breakfast was fab- Turkish breakfast in a cosy breakfast room with great service. Hotel is happy to arrange all the activities for you and alcohol is also available and can be brought to your room. Also recommend using the transparent dome tent on the terrace- so cosy, can arrange shisha and drinks with a moutain view which is amazing. Note there was a smell of damp in the room but I felt this was part and parcel of staying in a cave with its own jacuzzi and hot shower. A dehumidifier was provided. It didn't bother us much. Loved it and would stay again. Thank you.

This little Gem is simply unbelievable. It’s such a small boutique super luxury hotel, we loved it so much. The room was incredible in a cave.. it’s so dark at night almost scary! The staff ( all of them..) are extremely nice and so helpful. The night staff the breakfast staff, the cleaning staff ( which are the same) so nice We will be back with the kids.. Highly highly highly recommend..

The hotel was perfect, the receptionist was welcoming and helpful, provided us with charger for the phones. The cave room was large with a balcony. The breakfast was excellent, all staff was extremely nice and helpful. View from the top of the hotel was picturesque. We had a great time.

The hotel has the most amazing view. All the staff is very warm and welcoming! The rooms are very comfortable and have all the necessary facilities including high quality jacuzzis! Most recommended place

For a cave suite, it was fabulous! Jacuzzi in room, Hammam in bathroom large king bed and all amenities. The people were excellent, especially Ayse, and Ufuk…. Arranged everything perfectly 12 out of 10!

Beautiful hotel very traditional , with an amazing garden. The guy who welcomed us ( I don’t remember his name ) was amazing he explained everything very well and recommend us the best places , this guy exceed my expectations my father was going to get the balloons tour next day and did not bring any jacket this guy provided an excellent customer service and give his hoodie to my father if the manager is reading this please congratulate this guy with a bonus of day off because he deserve this . Amazing location , amazing rooms everything clean and the breakfast the best , the chef is the best very friendly and always checking if we like everything , they gave me pancakes and was delicious and the way she cooks very traditional gives this special vibe the restaurant needs 👍 seems that the staff is happy and that is the clue to make customers happy Good job to everyone !