Halcyon - A Hotel in Cherry Creek

We had a lovely 6th floor east facing room, overlooking the shops on Columbine Street. Unfortunately there was construction going on a couple rooms down the hall. It was loud and disruptive and the hallway floors were dirty with dust and debris. Also, the rooftop pool opening was delayed one morning because of a private photo shoot. No big deal if that had been posted in the elevator, but it wasn’t. My husband and I, along with other hotel guests, tried our keys over and over again, thinking the elevator was simply malfunctioning. We called the front desk to report the elevator trouble. A bit later we learned hotel staff had the elevator disabled to prevent guests from going to the rooftop. I’ve stayed at this property a dozen times and it’s always been my favorite Cherry Creek North hotel. Things seemed a little off this stay, so we’ll likely stay elsewhere next visit to Denver.

Our shower was problematic the entire trip. Took four nights of complaining for them to send someone to fix it and even then it was still not functioning properly. For the cost of our stay, we shouldn’t have to use a handheld shower wand. We left an entire day early due to this and they refused to refund the last night blaming *******.

Our stay was quite nice as it always is. I still find it difficult to. Check out precixekybat noon and that there must be a charge for even just an extra hour, u Tim 1pm. That is still disconcerting for me. I prefer, as a long standing medical lamely

Convenient location but no attention to detail We checked in around 6 pm. Toilet was broken and so was phone to front desk...the toilet didnt flush and had poop deposits in it the previous use and toilet was clogged. Not all of the dishware was in the room. Cups were missing from sets...went down to check in and asked them to switch rooms and they saod they were fully booked and relucted to switch rooms for us so they called engineering to fix...took several hours and we were out of the room as we were waiting for maintenance to fix and the hotel front desk staff to text us to let us know it was done and we could come back. Never received a text so we came back at 930 pm and asked....they said it was fixed. The toilet worked but refilled the tank every few minutes and wouldnt shut off for 2-3 minutes after flushing. The shower head would randomly turn on by itself and leak all throughout the night. Finally, the admin staff offered us to change rooms around 11 pm but this time we were over it and remained in the room. The hotel manager did offer us a free night stay in the future with free valet, yet we are still waiting for this to see if it will be fufilled as I havent reached back out to the manager personally. Hoping for the best.

Staff was a bit unprofessional My only real complaint was that a staff member possibly an house keeper opened our door and had forgotten her cell phone in our room. It was very surprising and a little bit scary as a mother with her small child in tow…

Nice hotel, rooms kind of dark, though. The staff really gatekeeps the amenities (happy hour, bikes etc) - you have to seek them out. Generally unfriendly.