Fairfield Inn & Suites Columbia Northeast

Room smelled musky when I walked in. Was propped open by the lock, probably to clear out the smell. WiFi didn’t work in the hotel. Was told the system “was down and the company needed to repair it”

The property had WiFi but no connection to the internet. I was first told it was just my room and one other and there was nothing they could do. Before I left I spoke with several other guests and they too had no internet connection. I realize they needed IT support which was not available on Friday night or the weekend. Not the receptionist's problem, but the property was disappointing as a result. To their credit they offered my some Reward Points, but I am not a member of their rewards program.

The reason that I scored a 2 was due to the staff being friendly. My stay at the Fairfield Inn and Suites from 3/21/25 to 3/29/25 was not a good experience. First, on day one when I went into the room and went to take a shower the tub was dirty, the toilet was not clean, I had my own disinfected wipes and used them to use the bathroom. Second, I had to clean off the desk as it was extremely dusty and behind the desk was filthy with old soda bottles and garbage. Third, the next day of my stay I requested housekeeping and was told someone would come up to my room and no one ever did. I also saw someone from housekeeping on my floor and they advised they would stop by and never did. The following day, I again requested housekeeping, and no one ever came, and I again saw someone from housekeeping on my floor and they again advised they would stop by and no one ever did. I then stopped asking for housekeeping and the room was not cleaned for the entire week that I was there. I did work from my room Monday through Friday from 9am to 5pm and I am assuming housekeeping does not work after 5pm. Also, the internet was not good and did not start to work semi properly until close to the end of my stay. In addition, the first day that I had breakfast was good, but it seems the same food is utilized for the week until it is finished because the bread/bagels started to smell sour. Finally, there seemed to be some type of construction going on.

Extremely satisfied with everything regarding our stay including an excellent Continental Breakfast

Awesome stay One night stay on the way back home to Atlanta, in Columbia for army graduation

Will Book Again Excellent Service! The hotel was clean and the employees were very Nice!!!