Staybridge Suites Denton

Great customer service, wonderful staff, ,extremely clean rooms. Excellent size kitchens in the room. Totally enjoyed our stay. Will come back.

I am very frustrated. When we got the the Hotel, I informed them we have 2 small dogs. I knew there would be an additional charge, but not sure how much. The place we stayed prior was $20 extra. The person at the front desk said there is a $20 pet incidental fee and I said ok. We continued to check in no problem. Got the keys and went to unload. We were walking out and the front desk person stated he forgot to have me sign some papers. No big deal. One of them was the pet policy. He pointed me where to sign and that was that. I didn’t think anything because he had already told me the charge was an extra $20. At checkout I received a receipt for the additional pet charge and again didn’t look at it or think anything about it because the guy told me $20. About 2 hours down the road I pulled the receipt out and they charged me $125 plus tax for the pet fee! WHAT?!? That was more than what I paid for the room itself. I immediately called the hotel and they argued with me and stated I signed the pet policy. I tried to explain to her that the charge I was verbally told was $20 for the pet fee. She wouldn’t listen to me. Just said I would have to talk to a manager and took my number. Still haven’t heard from them…5 hours later. Very Disappointed with how this transpired. I feel they owe me a refund since the communication was not clear and they told me $20. Which btw, the lady that I called said the $20 was for incidentals! WHAT?! ON TOP OF THE $125!

Came for a solo trip. This is an ideal location if you want to be close to everything. Quiet, comfortable and smelled good. I will definitely stay here again.

Great place to stay when traveling. Love the kitchenette and sofa. So homey! Breakfast is also great. Very clean. Great value!

This hotel worked but was nothing outstanding. Walls were very thin - a lot of hallway noise and we could clearly hear conversations going on the room next to us, which made it difficult to sleep. The initial staff member who checked us in was not dressed professionally and was not very personable, however every other staff member we dealt with afterwards, was very friendly. Breakfast was enjoyable and the dining area was kept clean. Bedroom was decent and spacious, not the most cleanly room but not too bad. The bed was comfortable, but some usb plugs were broken. All in all, it was a functional place to sleep but I wouldn’t be enthusiastic about recommending it.

Tameki, she helped us a lot she worked front desk and the other staff did also and the housekeeping staff made sure we got everything we needed for the room

The room was clean, the bed was soft, they have liquid dove soap and shampoo. Staff was nice. Didn’t try the breakfast so I can’t say anything about that. This property is definitely one of the better options in Denton.

We got the 2 bed with couch beds were in separate room with a big kitchenette. Really enjoyed this hotel will stay again for sure

Property was clean and nice. Management staff was a little abrasive but other staff very nice