Best Western Inn of Del Rio

This is a comfortable and clean place to stay. They have a nice breakfast area with good food. The staff is friendly and takes care of your needs. I recommend it when traveling through this city. It’s also conveniently located with restaurants and shopping nearby.

Thankfully we only stayed one night. The motel is located on a busy street and since it’s a motel the room is quite noisy. Bring a good pair of ear plugs if you decide to stay here. Front desk staff could use training in friendliness. The person checking is in didn’t even look up at us, just asked for licence and credit card from behind her screen. As part of our benefits we were supposed to get a free bottle of water and when I asked she said she could charge it to my room. Really not the biggest issue, but compounded with everything else, it’s just another thing to annoy me. The room itself is large and clean enough, what you would expect from best western standards. Come morning we go down to breakfast and the TV is blaring with Fox News. I know we are in Texas, but people screaming their opinions on TV is not what I want to hear first thing in the morning. I ask the front desk person (different person than at check in) if it could be changed and she said a guest requested that channel. I asked about putting something neutral on, like weather or food channels and she responded “it’s best western policy, sorry.” Whatever, so I’m not a guest or just not important enough to them. Taking my food to my room. Personally, I would not stay again. The rooms were just okay, the noise is an issue, and the front desk staff didn’t help to make it pleasant. Furthermore, if it is really best western policy to treat certain people differently based on their political beliefs then no more Best Westerns period.

I had left this on another page but overall rooms need to be updated, their were various spots/stains noted on carpet and towels handed out, various areas that work had been done covered up by furniture and mess left when trying to find plugs outlets you find this, various stains on walls, ironing board cover looked liked somebody took it outside stomped it in the mud ran it over with a car and then placed it back on the ironing board. Overall I feel for the money I could have stayed at a better place, company had a discounted rate but they recently increased the amount of our discount so I am going to ask our HR to start looking at other hotels for discounts!