Hotel in zona Urban Waterfall, DeKalb County

This hotel was great! It was located in a good,safe part of town with lots nearby. We ate at Wheelhouse Craft Pub & Kitchen, which was great. Ron at the front desk was awesome! When we walked in he greeted us and asked for the last name. He remembered my first name just from seeing the reservation come through. He was so friendly and helpful throughout our stay. The free breakfast was really, really good! I have paid for breakfast not as good as theirs. Recommended for sure! We usually stay with Hilton hotels but we might be switching brands after this stay!

Il rappresentante dell'hotel ci ha fatto visitare un ristorante vicino per la consegna (Metro Diner) e non abbiamo mai ricevuto il nostro cibo, ci siamo lasciati con un conto di 82 dollari per il cibo che non abbiamo mai ricevuto e l'hotel poteva solo scusarci. Il parcheggio dell'hotel è aperto, la disponibilità di parcheggio è limitata. La camera dell'hotel dovrebbe aver ricevuto una microonde.

Uso questo come uno dei miei principali residenze a casa quando viaggi per affari in ATL. E 'pulito, il personale è sorprendente, professionale, amichevole e utile. Questa settimana era molto occupata, molto più che mai, ma il personale che si salutava al divano ogni giorno era piacevole e accogliente. Il livello sonoro, anche se al suolo era alto, era muffolato dal momento che sono entrato nella mia stanza, così ho potuto lavorare, dormire e godere del mio soggiorno per la settimana. Una sera ho avuto servizio in camera, il servizio e il cibo erano buoni. Sarebbe bello se ci fossero altri posti dove mangiare a piedi, ma ci sono molte opzioni solo poche miglia a piedi della strada, non così male.

Staff was very helpful and the floors were quiet. Would absolutely stay again. Very friendly and helpful staff. Will be back. Very close to many eatery’s and downtown. Super helpful and friendly. Business travel

Abbiamo apprezzato la colazione prendi e vai. L'hotel è in fase di ristrutturazione ed è servito allo scopo. Durante la settimana il soggiorno è stato ottimo per la nostra situazione.

호텔 직원이 너무 친절하여 만나는 사람마다 다들 인사하며 안부를 묻습니다. 다만 아침 식사 메뉴가 한정되어 있어 오랫동안 머무르는 손님은 조식이 지겨울 수가 있네요. 맛은 좋아요

I want to say that the five stars for this review are almost entirely because of the customer service we received from Brandon, who was working the front desk when we checked in and each night we stayed at this hotel. My boyfriend and I live in Hilton Head, South Carolina, and came to Atlanta for my birthday. I have been vacationing in Atlanta for years and this has always been my hotel of choice to stay at when I am there. This time, there was an issue with the first room we checked into and when we informed Brandon he more than compensated for the problem, including moving us to an upgraded room. I wish I could stop the review here but to do so would not be giving a fair and honest account of our stay. As previous recent reviewers have stated, the rooms are in desperate need of renovation/updating. The room we were moved to was very nice and the bed was so extremely comfortable that we wanted to take it with us. In fact we were so pleased with the customer service we got from Brandon that we ended up deciding to stay an extra night when we had only planned on staying one night. However, I did discover black mold on the ceiling above the toilet and water continuously dripped from the shower head in the shower, which I'm sure is costing a fortune for the hotel. The breakfast staff was super friendly and the breakfast was excellent. We also received two free drinks for my birthday and this is where I feel that I need to address what happened. When my boyfriend and I went to the hotel bar to redeem our drinks, the female bartender acted annoyed and immediately let us know without us asking that the drink coupons were only good for house wines, house liquors and domestic beer. There were a few hotel patrons sitting at the bar at this time. We ordered two house brandies and the bartender used a jigger to measure the liquor out for our drinks and discovered she was a little short on the second drink. She turned and asked me if that was okay to which my boyfriend asked her if she could just pour the little extra into one drink and then one of us would get something else, and we would even pay the difference. She was not happy with this, so much so that another customer asked her what the problem was to which she replied that we were getting ”free drinks”. I have been a bartender for the past 18 years and I'm still currently a bartender and talking about tips or how somebody is getting something discounted or free is something that you never do because it's unprofessional, especially talking to other customers about it. She ended up just embarrassing herself because before we came down from our room to get our drinks I had calculated a good tip for her and despite the incredibly rude service I still left the tip for her, which came out to a 25% tip if we were to have ”paid” for the drinks. Because she was speaking negatively about us to other customers-when we had never seen her before that moment-I felt the need to defend myself to the peopl

Il servizio clienti è orribile

In generale amo l'hotel. Il letto è ok. Il colazione è stato eccellente! Quello che non mi piace è pagare $20 al giorno per il parcheggio e dover pagare $4.95 al giorno per il Wi-Fi.

Avevo un piacere in questo hotel. È vicino agli shopping e ai ristoranti. Molto pulito e amichevole.