Hotel in zona Fox Trot, DeKalb County

La pulizia e il comfort della stanza erano fantastici. Era facile trovare e molto vicino a dove dovevo essere. Anche le waffle erano grandi. Avrei sicuramente raccomandato questo hotel per affari o piacere. Solo la giusta distanza fuori Atlanta.

Vengo qui per un viaggio di lavoro. Solo bisogno di una comoda camera e un posto che si trova vicino all'espresso per un viaggio facile! Anche altri cibi e servizi erano relativamente vicini!

L'hotel era a posto, c'era un problema con la camera da letto dove il bagno non scorreva correttamente. E'stato portato all'attenzione della direzione e non è stato fatto nulla. Ma al di là di questo soggiorno era buono.

호텔 직원이 너무 친절하여 만나는 사람마다 다들 인사하며 안부를 묻습니다. 다만 아침 식사 메뉴가 한정되어 있어 오랫동안 머무르는 손님은 조식이 지겨울 수가 있네요. 맛은 좋아요

La nostra prima camera aveva un bagno sporco, quindi ho detto e hanno aggiornato la nostra camera. Quando siamo partiti il giorno successivo una governante ha detto che hanno trovato una pipa nella stanza e hanno addebitato sulla mia carta un extra di $ 300! Non ho nessun tipo di tubo in camera o con me periodo per questo motivo dico cattivo servizio!

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

In generale amo l'hotel. Il letto è ok. Il colazione è stato eccellente! Quello che non mi piace è pagare $20 al giorno per il parcheggio e dover pagare $4.95 al giorno per il Wi-Fi.