alloggio in famiglia a Darwin

My stay here was marred by the unnecessarily long check in process involving paperwork that could have been done electronically during the booking process - and my ongoing annoyance at being charged an additional $100 security bond at check in. All in the middle of the night, for a prepaid booking. Was assured the $100 would be refunded the next day, but 5 days later it hasn't been. Phoned the reception to enquire and was told by a rude receptionist that it was my banks problem and that they are entitled to charge this fee ”in case I damaged the room”. I haven't ever been charged more than a $1 holding fee before, so am not impressed with this ”management policy”, particularly given the room was prepaid. The actual room was clean and comfortable, a light breakfast is included which is good value. Parking is an additional charge - it would be very difficult to park here with a large 4WD, the spaces are tiny. I'm really disappointed that the management processes seem to be all about not trusting guests and making staying there a complex process...it's actually a nice hotel that is thoughtfully set up for short stay travellers, but I left with a bad feeling and feel sorry for the night reception staff who have to enforce ”policy”. Everywhere these days there are signs up about abuse not being tolerated...being combative towards paying customers isn't helpful.