Premier Inn Dartford

I had a very good stay at Premier Inn Dartford. The room was clean, comfortable, and quiet, and the staff were friendly and helpful from start to finish. Great value for money and a convenient location. I would happily stay again!

This was my first stay at this Premier Inn for many years. First impressions were not great as after parking my vehicle I was approached by a man claiming to be homeless begging for money. Check in was delayed as only one lady on reception with a queue of maybe half a dozen people. My room was clean and comfortable and I must admit I had a good nights sleep. Restaurant next door was decent for the evening meal.

Love staying at this hotel the staff are amazing and the rooms are always very clean , I highly recommend staying at this hotel

Plenty of space in the car park, although narrow bays. The ladies on reception were lovely - friendly, professional, welcoming. When opening the room door, the slot for the keycard was hanging off the wall but it pushed back into place and then worked. There were several suspect brown carpet stains outside the bathroom door and nasty-looking white stains on the middle front of the armchair seat - yuk. The furniture had seen better days as was peeling its outer layers. The mattress and pillows were fine and the bathroom sufficient. All the lights worked and the TV too. The restaurant attached to the hotel was horrendously under-resourced. There was quite a queue at the 'wait here to be seated' sign, and it did not move quickly. I really felt for the staff as there were just not enough of them, The chap behind the bar kept coming over and seating people, but was also running the bar so was torn between the two. There was a harassed waitress who was lovely, and kept apologising to people for the delays. She was clearly trying hard but lacked backup. The food took ages to arrive, so did the drinks but this was not the fault of the nice waitress - she was over-run. A decent night's sleep, and breakfast was good although th eggs had run out. All in all - the hotel was tired and desperately in need of a refresh and a thorough deep clean. The restaurant staff lovely but too few of them.

Great hotel, staff always helpful, stayed quite a few times, comfortable clean rooms. The attached restaurant however seems to have gotten poorer over the last few months, very slow service from ordering food to arrival......

Dirty, awful service, broken toilet awful customer service, dirty room, broken toilet, left disabled guest unable to wash safely, air-con turned off so issues breathing, hotel staff didnt care, no room swap available so told to claim under the refund system and now been told it doesnt count. after 20+ years using them, never again. appalling communication, no reply to emails from hotel manager. had to escalate to guest relations who told me my issues were non-refundable