HILTON HAINAN OCEAN FLOWER ISLAND

The front desk staff were unwelcoming, offering no smiles or greetings. When I approached them with questions, they ignored me and there were frequent interruptions while they assisted me. I also experienced repeated issues with being locked out of my room. Although my room was upgraded to an executive one, I did not have access to the executive lounge. While the breakfast offered many options, they did not suit my taste. The hotel is situated at the island's entrance, making it distant from other attractions, though they do provide a free shuttle at set intervals. The island itself feels deserted and lacks points of interest, with only the water theme park seeming to attract more visitors due to the hot weather. The manager Catherine was kind and helpful, going the extra mile to make my stay more enjoyable

Very nice hotel, good location with superb view; good size bedroom and astonishing size bathroom; staff very friendly and helpful; nice restaurant, but a bit pricy.

Stay here for one night to see the ocean flower island and the light show. The hotel room had a great view and it's right next to the food street. You just need a short walk and you can see McDonald's or KFC and a bunch of restaurants. It is walking distance to the wedding manor where they were running the light show. The hotel bed was comfy and the TV had a number of free movies to watch!! We love the hotel breakfast spread. For some weird reason there were not a lot of tourists at night at the food street and outlet mall. It's just three of us and random couples down the road. The only thing that can be improved on is the service staff at the reception. The hotel does provide buggy rides but the frequency is one hour, so I wanted to ask about train rides and how to go about the area but they weren't too friendly, so we gave up and just walked around nearby. Overall quite happy with the short one night stay.

It is an amazing hotel, look great and nice, staff here are warm and welcome, will definitely come back again.

We have great pleasure to stay here! We even stayed one more night because we loved island and the hotel! Big thanks to Thomas, Judy and Cindy.

Hilton at Haihuadao or Ocean flower island is located near to most of the attractions on the island. The on demand buggy pickup is a plus when you are tired of walking anywhere on the island. The breakfast spread is good with enough variety for Western and Locals. Jenny at the breakfast service provided friendly and attentive service making the experience enjoyable.

Had a great stay! Special thanks to FO Thomas who assisted and provided us with valuable information about the island.

The staff were very friendly and helpful the room was very clean and spacious, however the WiFi was very poor and the swimming pool was not open because of maintenance, and you had to go to another hotel to swim some 10 minutes away which was very inconvenient, which you should not have for a 5* hotel. All in all good but not terrific

Amazing hotel. Stunning views and the service was amazing. Will definitely go back.