Utente ospite
27 aprile 2024
We started our trip extremely stressed as the airline neglected to put my partner's checked luggage on the plane. This was his first time traveling internationally and hadn't realized he shouldn't check medications. When we first discovered his luggage wouldn't get to us for multiple days- we were planning to cut our trip short. Then Thatch Caye's staff member Kamau came to the rescue! He was able to secure my partner's medication through a local pharmacy and had it delivered right to the island for him! We were absolutely stunned. He truly moved heaven and earth to make our trip enjoyable. Thank you, thank you, thank you Kamau! Besides Kamau's award wining attention to the guests, the entire resort is lovely. Very well maintained- every morning you will see folks raking and tidying up the island. Also, I've been to other all inclusive places where the food is institutionalized and the drinks are weak. Neither is true at Thatch Caye! Food was always fresh ingredients, delicious and the drinks were respectfully strong. We will be back! With carry on bags only, lol.
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