Ji Hotel (Dandong Railway Station Store)

I stayed one night. Tried to leave my room about 10pm and couldn’t get out. The door lock would not open. I called front desk for help but not a single person spoke any English and my Chinese is too limited to explain the complicated situation. I had to contact a friend in a nearby city to call and then WeChat with the hotel. It took over an hour to get me out of the room and when I was finally out they they removed the malfunctioning lock mechanism from the door because they had no other room they could put me in. It was a VERY scary and stressful experience. I talked to the manager the next day who promised me a 50% refund as an apology but I have received absolutely nothing. An international hotel like Ji should be better prepared to help foreign customers. More importantly, I shouldn’t have to be afraid to be trapped in my room. Won’t go there again ever

服務員會主動打招呼，非常貼心，為服務好評服務很不錯，還配有專業人員的指導，安全感🈶️裝修非常有風格，分成小區域，挺隱祕的，感覺蠻不錯

跟老伴出來旅遊，服務特別單位，前台服務特別熱情，需求響應及時，早餐也特別好，工作人員也很認真負責，以後還會住全季