Cofresi Palm Beach & Spa Resort - All Inclusive

My experience was horrible and i will not ever consider another stay at Cofresi Palm Beach & Spa Resort. First off the A/C in my room did not work properly or was not able to reach a temperature that was cool enough to keep me from sweating in the room even at night. the problem was a simple fix (the unit was low in freon) and i know this because i'm a Electrical Contractor with some experience in A/C repairs. I begged for four days straight for the unit to be fixed and at the end of the fourth day I checked out and went to find me a room with A/C. They asked me to sign a paper stating that my reason for leaving was not due to anything that Cofresi Palm was at fault for. They at the end of the fourth day offered to place me in another room with two beds but that is not what i paid for nor did i want to sleep away from my Fiancé. To top it off i had to pay for the full stay and i was told that no money will not be returned to me no matter what the reason was for me to leaving. Fother more i did not like the fact that you have to eat in a outdoor restaurant and the only air moving is like a heater on you. You are not allowed to bring food back to your room and eat. there are many other negative things that i can mention but i'm going to stop there because i'm getting piss off again.

Me gustó la comida que servían , excelente pero algunos de los trabajadores estaban como aburridos y le faltaba mejor servicio

No hay variedad de comida todo es con reserva

Todo bien en las instalaciones, el problema fue la penalidad que me cobraron por ser dominicano. Debería cobrar todo por la misma reserva y no tener el momento incómodo a la hora del check- in.

La comida fue muy buena y el ambiente es muy agradable.

Servicio pesimo de los empleados de reception

Upon signing in to resort is very slow. Where ever you purchased your packaged resort make sure you confirm they are booking tha same. I had booked a suite with king size bed. They first sent me to a room with two beds and a broken phone. I mention broken phone because when I tried calling to let them know it was the wrong room the phone did not work. The bell hop had left and there was no staff to help me with my luggage to reception. I called called reception through my personal phone to let them know the mistake. They told me to come back to reception I said ok will you be sending someone to pick up my luggage they said NO. I carried all my things up the stairs and across the pool area to the reception. I was angry and embarrassed and regretting booking at this resort. The reception was never disrespectful but i had to suggest who to they should speak with for inconvenience. The reception looked like robots because they had no sympathy for inconvenience for guest. The are so quick to say No I do not see what you booked. Luckily I had emails and the app to show them my booking. Now I payed for my comfort and I should received what I purchased. Well when everything was settled. After arriving the resort at 3pm did not get everything settled unitll 7pm in between i had to wait because the room was not ready. Mind you your check out is 1130am. At 7pm they tell me my room is ready. I had to request someone take me to room because I did not know where it was located. Cont. In googlereview

I didn’t like walking up lots of buildings steps was challenging . The staff was very friendly and helpful.