Brandi from Texas
23 luglio 2021
We arrived to the hotel late, as our flight was delayed- around 11:45pm. We were checked in quickly. We inquired about food from room service and restaurants, but everything was closed. Upon entering the room, I saw that the room was VERY dirty and in need of some repair. There was hair everywhere, the floor was very dirty, the shower door had a piece of the ***** hanging off. There was water damage to the floor and walls in the restroom and rocks from the beach were on the floor. I immediately returned to the front desk to get a new room. The hotel room was over ¥1000per night. There should be no cleanliness issues. The front desk agent handled the situation well. She apologized, got a new room and went to check the room before we entered. The new room was clean but you can tell it was an older room. From the room balcony, there was a view of Discoveryland. Breakfast was good. A mix of Western and Chinese. There is a pool on the second floor. The beach is across the street but it’s dirty and there are a lot of rocks. Lastly, all of the food services, restaurants, bar, bbq, and room service and at 9pm. I have never heard of this from a 5 star hotel. The bar closes at 11pm. I would not rate this a 5 star hotel. I have been to another Hard Rock location, but I would not return to this Hard Rock Hotel location again. The price does not reflect the amenities or value.
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