Joy Bean Seaview LOFT Hotel Apartment (Dalian Xinghai Plaza)

I am really disappointed with my stay in Joy Bean loft hotel apartment. I spend 4 nights over there and it was not a good experience in particular with the customer service. First of all, this establishment is not an hotel but equivalent to an Airbnb rental for which people rent their properties by proposing additional minimum options and services such as cleaning or breakfast. Then, the customer service is really not professional. The rental reception is not friendly with the customers and they are trying to do the minimum as possible. On top of that, they are always pretending for some excuses to explain their mistakes. - for the room caution: if you do not insist, they are not refunding it when you checkout but several days after. After contacting the renting manager, they finally accept to refund me at the right time. And be careful to check that the correct amount is refunded! (they tried to refund me a wrong amount but hopefully, I had recheck it before leaving). - for the breakfast: I took the breakfast options with supplement fees and it was not a very good choice. It is the same breakfast provided everyday. Furthermore, it always comes later than expected. Not very convenient if you are in hurry in the morning...and sometimes, some food is missing in the breakfast that is delivered. I was supposed to be refunded for one missing breakfast but finally, the customer service didn't keep his promise when I checked out. - for the room cleaning: the cleaning lady is not doing the job correctly. When I checked in, there was only 1 towel for a room of 4 persons.Then, they forgot to clean my room the second day and when they are not forgetting, the job is done partially despite I ask them to do it everyday (only the first floor is cleaned without caring about the second floor). Globally, the rooms floor is not clean. - for the room commodities: some electrical plugs are not working and it is not expected to be repaired.

“This hotel was such a great find! It’s super clean, very affordable, and in an amazing location. We totally enjoyed our stay and would definitely recommend it to anyone looking for a comfortable and budget-friendly place.” 😎

What a beautiful Loft apartment😊. The hosts were so polite.

環境：有非常大的落地窗，空氣循環很好，條件非常不錯 地理位置非常棒，門口離地鐵站很近，交通非常方便，沖這一點給五星好評 環境：服務非常貼心一級棒，毛巾也是消過毒的，可以放心大膽用服務非常貼心一級棒，毛巾也是消過毒的，可以放心大膽用，被子都套一次性防塵罩。比我想象的好很多，很大，上下兩層

성해광장까지 도보로 20분 걸리고 숙소 내에 편의점이 있어 이용이 편리합니다 체크인 카운터는 18층에 있습니다 숙소 근처에 모든 식당이 다 있어서 조식은 쉽게 사먹을 수 있습니다 숙소에서 보이는 성해광장 뷰는 일품입니다

非常好的房間，乾淨整潔，地理位置極其優越，就在星海廣場這邊，大玻璃窗看風景很享受！前台小姐姐人温柔專業！強烈推薦大家來大連就住這家！