Hotel in zona Binhai Avenue, Dali

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

Questo B&B è molto buono. Qualcuno ci ha contattato in anticipo per venirci a prendere. Il nostro piano a Dali è di soli due giorni. Il capo ci ha dato suggerimenti su come viaggiare. La stanza può vedere il Lago Erhai e ha un'illuminazione migliore. La stanza è anche completamente intelligente. Anche la zona circostante è molto tranquilla. A volte il capo ci porta addirittura con entusiasmo alla stazione dei treni. L'esperienza è abbastanza buona Se gli amici vengono a Dali, consiglierei questo B&B.

The location is close to Dali Railway Station but quite far from Santorini Dali and Dali Ancient City. I rate the location as excellent because, realistically, you can’t have everything perfect, so we chose the one nearest to the railway station. Overall, everything was good, and the staff, or perhaps the owner, was attentive at first. However, on the day we were leaving, we were supposed to check out at 12 PM. I couldn’t reach the staff to store my luggage (I wasn’t sure where the storage was). So, we went about our day and headed to Longkan Wharf, returning at 12:04 PM. To my surprise, the lock had automatically changed right at 12 PM, which I wasn’t informed about, and our luggage was still inside the hotel. We had a train to catch at 12:56 PM. I tried contacting the hotel via WeChat, but no one responded. We asked the guard for help, but he couldn’t do much except try calling the owner, who didn’t answer. Finally, around 1 PM, the owner responded, saying his phone was broken. Unfortunately, we missed our train. I acknowledge it was my fault for not checking out exactly at 12 PM, but the lack of response from the owner left us without a place to store our luggage. Next time, it would be helpful if the hotel informed guests about the lock system and responded promptly to messages. That was our bad experience. If it hadn’t happened, I would have rated the stay a solid 5/5. But, things happen.

Worth to self pamper, the room comes with a spectacular view. Sipping a cup of hot coffee in the balcony or soaking in the bathtub to breathe in fresh air, you will indeed feel like heaven. I did enjoy the cleanliness of the room in my 2 days stay there, the staff are also warm and friendly….

Simply amazing! I’ve never had any hotel call me in seconds of having booked a room to verify my details of arrival so as to arrange VIP pick up. Courtesy fruit, courtesy night dessert, 24h courtesy noodles, courtesy pick up and drop off, courtesy everything! I’ve been left speechless with the outstanding service and attention to detail. If you’re staying in Dali and wish to be near the city and old town while having the most spectacular views and living spaces of Erhai Lake, then don’t think twice and book this place! Huge thanks to the staff for their professionalism and friendliness.

La stanza era così pulita e completamente ristrutturata. La posizione era grande. La ricezione ha aiutato a trovare i luoghi visitatori. Quando si prenota l'hotel attraverso questo APP, assicurarsi che le informazioni siano aggiornate! Per la stanza che ho prenotato, è scritto che la stanza ha una vista sul lago, ma purtroppo, quando ho ricevuto la mia stanza, aveva una vista sul palazzo! Ho contattato il ”servizio clienti” e mi hanno dato alcuni ”monete” nell'APP come compensazione. Se viaggia a Dali, scelgo di nuovo questo hotel.

In primo luogo, come valutato dagli internati, il servizio del netizen è molto attento e l'ingresso sarà particolarmente caldo. Sono una casa di famiglia, vivo quattro notti, la struttura è completa, le strutture sono molto nuove, l'intelligence rende la gente con un'esperienza hotel alta stella, buone condizioni di igiene, E'molto vicino al porto di Dali e alla stazione ferroviaria. Il cibo è conveniente intorno. E' particolarmente incisivo che stavo arrivando al Festival di Yuan Yuan durante il mio soggiorno. Il negozio caldo ha anche mandato la zuppa!Devo anche fare il bagno di zia Guangjiang, l'igiene è molto attenta!Più tardi, vengo a Dali e vivo ancora questa casa!

Pros - Lovely room with a view. - Well-located, near the railway station. - Very helpful and kind manager. Homely feeling. - location is accurate, better to contact them in advance for the exact pin and image of the building. Overall, it is a homely + luxurious property with very sweet and helpful owners. Travelers kindly note - Many of the facilities mentioned here on Trip.com are not available. For example it says 24/7 front desk and luggage storage - but there is no front desk at all and staff is not available at night or before 10 am. Better to contact them well in advance before you arrive and not go by the facilities mentioned on Trip.com. Similarly no gym etc.

酒店工作人員服務很好，到了之後會有茶水，還有酸奶!還會遞消毒毛巾擦手，會挨個房間送銀耳湯，會幫忙拿行李。房間全屋智能，馬桶是恆温智能馬桶，房間衞生很乾凈，自助早餐挺不錯。離大理站近，去雞足山很方便。那佳酒店工作人員的服務在大理下關應該排第一名了，必須支持⬆️如實評價，有什麼不滿意的還請接下來入住的客人諒解呢。

Very friendly Helpdesk and clean room. I stayed 2 nights, for that price it was quite good to stay with family