Utente ospite
24 agosto 2022
The location is right by Erhai Lake, but on the secluded side. This may be ideal for some, but wasn’t quite what we were looking for. Leading up to our stay here, the staff was helpful in arranging a driver to pick us up and take us to the hotel. There is some remodeling and light construction being done on the grounds, which may take away from the hotel’s ability to receive customers in the fashion that one would like to be welcomed. The check-in process was a bit lengthy as it is done at the hotel’s former location, which is about 400 meters away. After checking-in, going to the new location, and being let into our rooms we noticed there was only one towel in the room which was to host a party of two. Although we arrived fairly late as our train was delayed that night, there was no one to bring another fresh towel. Upon going to the reception hall, I noticed no one was present. There isn’t any staff that remains at the hotel overnight. On top of this, the gates are locked at night, so you cannot leave until the gates are opened again in the morning. The hotel has the potential to be a great place to take nice pictures for those who are interested in that kind of thing, but this can only be possible once they complete the remaining construction work there. Customer service needs to be improved. We wouldn’t stay here again.
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