Pullman Dali

I have been serviced by Pullman Hotel in Dali for 2 nights. I am very impressed by the service of the staff, especially Mr. Edison. On the day I arrived, my luggage was broken. He was able to advise me where I could buy a new one, and he also took care of my luggage and brought it to my room when the room was ready. He always informed me and took good care of me. The other staffs were also very helpful. They are able to communicate with me well, and provided other services, such as breakfast, called a taxi to my destination, opened and shut the car's door for me. It showed a lot of care. I was very impressed. If I come to visit here again, I will definitely choose Pullman Hotel.

Very comfort stay , the room is spacious and clean , very helpful front desk . During I check in the front desk help to upgrade the room , maybe this is not the peak season

Very enjoyable stay. Good amenities and services. So cool encountering the robot who sent our food to our door step. Edison and colleagues is very thought and helpful, they are able to help with our queries and constantly check on us.

We had a wonderful short stay at Pullman Dali. Everything was quick and smooth from checking in and out. The location was great as it is not too far from the Railway Station and is just opposite the Lake Cruise port. Room was really nice and clean too. The staff upgraded our rooms to the ones facing the Erhai Lake. On our last day, we had to leave early for the train, and it was raining heavily. It was difficult for us to get a car and the staff, Eleven (if I am not wrong) helped to book a taxi using her own phone and did not accept any payment. Really thankful for their excellent service and would recommend others to stay here. I would definitely come back to stay if I come to visit Dali again.

It’s the first trip for my family and I to Dali and we truly enjoyed our stay here. The location of Pullman Dali was perfect - it is conveniently located near to Dali railway station and it overlooks the Erhai lake. The rooms were spacious and the cleaning staff did a good job at keeping the rooms very clean. We had a small hiccup with one of the rooms on the first night but the front desk staff were helpful and quick to resolve it. All the staff were helpful with any questions and recommendations to places of interest. Special mention to Herman who has been accommodating, and extremely attentive and helpful throughout our stay! The arrangement of printout of the photos taken during our stay was a very sweet and nice token. Furthermore, he went above and beyond by helping to arrange the delivery of something that we accidentally left behind. Overall our stay was enjoyable and I would highly recommend Pullman Dali to anyone looking for comfort and quality!

Beautiful hotel and a pleasant stay. Hotel manager approachable and provided top notch service