Redhouse Dalat Hotel

Terrible. The lady owner is so Rude and racist. Booked through hostelworld. Something goes wrong w the booking system. The i got the confirmation but not their end. A white guy receptionist checked and found my reservation inside some folder. But the next morning, the lady boss was jumping at me telling me I got no reservation and she is full house n made me leave immediately. I'm fine w system error, but not the way she handle it. She is really rude. She was short of staff due to new year, breakfast serve late. I have a tour to go, but when checked w her, she jump at me again. But when some white tourists approached her, she hav something for them.

The best place to stay in Dalat Ms Moon and Hau made us feel right at home with their incredible hosting and recommendations, perfect way to rejuvenate and relax you can explore the area and not far away from the main city which has an amazing market and a variety of tasty food. The hospitality at Redhouse is unmatched and a 10/10 would go again.

Cheap and cheerful. Very clean rooms. Located in a nice quiet area, but not too far from the markets and nightlife of Da Lat. The lady on reception couldn’t do enough for us. Even managed to sort out a late booking for the abseiling at the waterfalls. Very friendly. Will be visiting again on the next trip to Vietnam. Thank you.

My review won’t be about the conditions of this place because I faced… not a good situation? during the chat with this accommodation before visiting Dalat. Just a short preview. I am a Russian by nationality and we, along with some other countries, have a right to come to Vietnam without visa if we intend to travel for less than 15 days. This is official information and some other countries have this quota as well. Before it, I have a couple of questions to this place because I needed to know some info about the city, about luggage storage and coming earlier than check-in time. It was suspicious for me at that stage because I didn’t get a clear answer even about the weather, but okay. Then I received a message that I must have a visa because Dalat police is so strict that you must have a visa, otherwise you won’t be checked in. This news was so confusing for me because you can google about visa requirements and find the information. I asked why is it so because I know that I will enter the country without visa, as I plan to stay less than 15 days. Then I attached the website’s links about the country’s list about which go under visa exemption. I received a reply that “that’s my opinion” (I know you read reviews, so I’d like to ask on public: all the nationals who come under visa exemption are illegal migrants here? Why did you connect official regulations to my personal opinion) and “they want to make money”. I know my review is just a minority and I do really hope that your hostel is nice but I also worked in this sphere and know that sometimes for some reasons you have to reject guests if they don’t meet some inner requirements. However, it’s inappropriate to be rude to the guests. Moreover, I asked another hostel in Dalat about “strict policy” and they said that visa exemption countries can live there without any worries. So, if you travel here under visa exemption and think of staying there, you will be rejected, just keep it in mind. My negative rating is connected with rude replies rather than with the situation because, as I mentioned, I worked in this sphere and personally had to reject guests to check in for “strange reasons” for them but it was an accommodation’s policy.

Khuôn viên ở đây rộng rãi, hoa cây cảnh nhiều, rất sạch sẽ, thoải mái . Nhân viên thì rất nhiệt tình . Địa điểm ko quá xa trung tâm. Chỉ 5 phút đi bộ là ra đến Hồ Xuân Hương Sẽ quay lại Redhouse vào dịp gần nhất. xin cám on về sự đón tiếp nồng hậu của các bạn!