Le Indochina Hotel & Beach Da Nang City

Chất lượng tốt

Unreliable Service and Disruptive Experience I recently stayed at this hotel and initially booked for 2 days. The night before my scheduled check-out, I spoke with the receptionist about extending my stay for an additional 2 days. She confirmed it was possible and asked me to come back in the morning to finalize the extension. The following morning, I paid for the extra days with a different receptionist. However, shortly after, the original receptionist knocked on my door, insisting that I could not extend my stay because the hotel was fully booked and the price had increased. She wanted me to leave immediately, offering to refund my money and arrange transportation to another hotel. This situation was extremely frustrating and confusing. The receptionist should have informed me about the booking issue before I paid. As a result, I wasted an entire day searching for a new place to stay instead of enjoying my visit to the city. Moreover, despite promising to arrange transportation, the receptionist acted as if she didn't know anything about it when I was ready to leave. Adding to the inconvenience, room service knocked on my door loudly before the check-out time of 8 AM, disrupting my rest. This lack of respect for my privacy and the hotel's own check-out policies was unacceptable. I found the service to be unreliable and unprofessional, which significantly impacted my trip. I cannot recommend this hotel due to their poor communication, lack of accountability, and disregard for guest comfort.