Utente ospite
23 marzo 2024
Subject: Thank you for your kind assistance
My name is Tommy. I am a tourist come from Hong Kong.
I am writing to thank you for two persons namely Hoai Phan (General Manager) and Linh Phan (Front Office Manager) who are working in G8 Luxury Hotel, Da Nang.
Unfortunately, my brother passed away since 7 Mar 2024 early morning at Da Nang Hospital suddenly. When I was feeling terrified, overwhelmed and upset, i really lucky to met two angels in there.
Despite Linh Phan is busy at work, she just drop everything and rushed to hospital with me. As i don’t know how to speak in Vietnamese. Also, i don’t understood the procedures for the documentations, but Linh Phan kindly help me and guild me to achieved the death certificate and doctor's report from the hospital then call Vietnamese Embassy to follow up the subsequently.
I am very impressed that she has sacrificed her time to solve my problems.
Hoai Phan also introduced a good agent for me which handle local cremation and the document translations.
As the result, we successfully bring the ashes back to Hong Kong.
i am appreciate their support which provided me all kinds of assistance.
Otherwise, i am very satisfied hotel service and highly recommend G8 Luxury Hotel to everyone.
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