PHUC LONG LUXURY DANANG

I read your notes carefully. I was really upset when I found bed bugs in the room. 1. We said it was bed bugs, but the staff shook their heads. 2. They said we opened the window. 3. We didn't ventilate. 4. As you can see on the CCTV, we were in the room for an hour or two. 5. I was very upset when the staff tried to blame us. 6. They said they only changed the bed sheets. 7. They said they couldn't change our room because there were no more rooms available. 8. They saw bed bugs jumping on the wall. 9. We couldn't communicate, so we asked someone higher up to handle it. 10. The staff and I took a video and saved it. The bed bugs jumped up and disappeared. 11. It was really scary. 12. I think I should throw away all my clothes, bags and other belongings. 13. I have a travel schedule until August 25 and I am afraid to continue my trip because I am afraid that bed bugs will get into my suitcase. 14. I have not received my compensation yet. 15. I can move in with my family when I return to Korea. 16. They changed my room from 909 to 1003. 17. I booked Phuc Long Hotel because it looked nice, but I did not have a good impression. 18. I did not like the attitude of the hotel staff. 19. I would not have been so upset if they responded faster. 20. As you can see in the video I recorded, I caught 20 bed bugs myself, and the hotel staff also caught about 20 more. 21. After changing rooms, they asked me to talk to them in the hotel lobby, which we did. 22. I told them that I was afraid that bed bugs might have gotten into my bag. 23. I told them that if there were bedbugs in my suitcase, I might have to throw the whole thing away. 24. The manager said he would report it to his superiors. 25. I got three slices of watermelon, three slices of pineapple, ten grapes, and an apology. I wasn't expecting such a large reward. I was hoping they'd at least offer to do all my laundry. Bedbugs were found in the room, and they may have gotten into my carrier, but they didn't do anything about it. I think the way we provide service may differ because of cultural differences. It was very different from what I expected. I instructed them not to clean my hotel room because I didn't want anyone to come into my room. It's hard to understand what authority the hotel had to enter my room and leave fruit and a note. When I entered the room, it was cool. I assumed the hotel staff had stayed there for a long time. If you wanted to apologize, you should do it in person. Forcing open the door and barging in so rudely was wrong. I was even more infuriated. If you want to pass on a note, just give it to me when we meet in the lobby. This is so rude.................. I'm not a malicious commenter. I didn't want to ruin the rest of my trip, so I didn't make any unreasonable demands on the hotel. I plan to travel around Vietnam until August 25th. This is my fifth visit to Vietnam. I enjoy traveling there, but I feel like this incident will leave a very negative impression. It's rude. It's disrespectful. I didn't ask for cleaning, so I'm asking them not to intrude on my privacy. bye-

A new hotel with an excellent panoramic view of the sea. Price is very reasonable too, would highly recommend to everyone.

Very spacious and good location.

AS soon as I opened the door, I was delighted. The room was so neat and pleasant. Clean, bright, and comfortable. Air conditioning was working well. The free breakfast was fantastic. The taste was delicious, and the table setting in the restaurant was well maintained. All staff worked in this hotel know what they have to do. They are professional.

Stayed at this hotel for 2 weeks, really enjoyed it, the hotel is new, the rooms are great, modern, no problems throughout the holiday. Good location of the hotel.

Overall ok. Good location and new. Breakfast abit less choices. Balcony in room quite small.