Koi Resort & Residence Da Nang

Very nice and friendly staff crew , nice location . Private beach .

The hotel was nice but it would be better if the facilities and parts of the hotel was up and running.

We recently stayed at Koi Residences in Da Nang during Typhoon Trami, and I was incredibly impressed with the staff's dedication and swift service recovery. Despite the challenging circumstances, the team made every effort to ensure our comfort and safety. They communicated clearly about the storm updates, provided essential amenities, and even organized activities within the hotel to keep us occupied. The staff’s attention to detail and genuine care turned what could have been a stressful experience into a memorable stay. Koi Residences went above and beyond, and I highly recommend it for both the beautiful property and the exceptional service!

we arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting department will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery. After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery. My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming. The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay. The breakfast was very good indeed and we all enjoyed it. The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim..... But the property is very close to the Marble Mountain (5 min walk) which is an added bonus. Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.

I seldom write reviews but this is important. For a beach resort for families in a quiet part of danang, it is imperative for the resort to provide 1) access to water 2) a good variety of F&B. Otherwise, why would anyone want to spend all their time in the resort? Just having clean rooms isn't enough for us to want to spend time. The resort only provided 2 to 4 bottles of water a day - the nearest mart is 10 minutes drive away. Any additional water has to be bought at 8-10x mark up. The menu is also very expensive and there is only 1 restaurant opened out of the 5 supposed restaurants at the resort. Sure, this might be offpeak. But it is ridiculous to have no non spicy options for children. There isn't even fries on the menu for both sit in and room service options. On top of this the resort prohibits (with very heavy surveillance) any deliveries of any kind, whether it's water, or food. So if you have no access to water and food, and the hosts do not allow you to delivery food, why would anyone ever stay in the hotel? Instead of spending time in the sun with my family, we had to resort to going out for all our meals. This is pretty ridiculous, and I don't think I have encountered a resort as such. Given that it's a boutique hotel we also expect flexibility and better service. However, even when they are priced the same as marriot and Hyatt, their service is sub par and their inability to adapt to our needs made it difficult. I do not recommend any family come to this resort - go to the marriot or Hyatt down the street.

Its a marvelous hotel!