ViAn Hotel And Spa Danang

The room is spacious and clean. However, there is not a single clothes hanger to hang your clothes in the big wardrobe in the room. The bathroom is clean and well fitted. It is located to the side of Han river with many shops and eating places, very convenient. The breakfast is very basic but you are compensated by a good view of the city and the Dragon bridge. Overall, it is still a great place to stay with good value.

I booked and prepaid for junior suit for 7 nights in the first week of July. I couldn't reach the hotel on the first check in day as I missed the connecting flight to Danang from Hanoi due to delay in flight to Hanoi. I messaged the hotel about my family's inability to check in on the first day. When I turned up to the hotel to check in on the second day, to my surprise, I was told my booking was cancelled for no show. There was no refund and no information of cacellation send to me. When I showed the my message about second day check in, the hotel said there was a misunderstanding and hurriedly kept us in another hotel with no breakfast. They lied to me by saying the ac in my booked room was broken and they had to fix it. First I was told booking was cancelled and later ac was broken. I asked for refund of my first days stay and breakfast expenses incurred from the second hotel. But the hotel only agreed to refund the breakfast expenses.When the hotel cancelled my booking without refunding and/or informing me, they should have been honest enough to refund my first day of stay when they accepted it was a misunderstanding on their part. I returned to the hotel on the third day. The remaining 5 days of stay were fine.

職員服務態度很好及笑容很好，有詳盡介紹酒店及附近提供的服務。而且員工服務積極，會幫助把行李提到車上。

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