voco Ma Belle Danang by IHG

I booked Voco with a high expectation given its higher price point and IHG branded. I arrived at Voco to a surprise that no one greet us at the door to help us carry luggages into the hotel as well as to the room. Let alone expecting a welcome drink. I stayed at other hotels in danang and hue in this trip and they offer better welcome service. Lobby was quite busy at the time and Check in was fortunately a breeze but front desk also did not make any attempt to help us organize delivery of luggages into the room. My request for high floor could not be fulfilled due to occupancy reason I am told which is fine so we settle at level 11. The room we were in had a stained sofa (yuck). There was problem with clogged shower drain which was addressed fairly quickly. The towels provided feels rough for the skin. The shower enclosure is all glass and has a strange design choice where it is covered with curtain on the outside facing the beds. Anyone can draw the curtains from outside the bathroom and see you shower. So this room type may not suitable with family with young kids. What is also frustrating - it’s quite difficult to get calls to housekeeping and reception to be answered. Usually it takes many calls before it gets answered. Fortunately when it’s answered, they fulfill requests quite quickly for example fix for drain problem, request for extra water. On more positive note, the view from rooftop towards the beach is amazing. And the beds are very comfortable. Noise level is not too bed at night, maybe we were just lucky there is no big parties in the club across the street when we were there. If I do come to danang again, I probably look into other places that offer better service and value.

Lobby Staff is super warm and friendly. Sea view room is superb. Room is spacious and clean.

Room was clean and great service from the hotel. However the f&b outlet for breakfast can be better. Food was okay only and the outlet was so busy everything was just running out very quickly.

Great hotel… the location is close to the beach We had the poolside breakfast

The breakfast is absolutely delicious! The flavours and presentation make it a delightful experience. Additionally, the sea view is truly breathtaking, providing a stunning backdrop that enhances the overall ambience.

Hotel room was spacious and the amenities were great. Buffet breakfast was delicious and there was a good variety of food available. Although there was a slight variation to the breakfast everyday, it was largely the same. Everything about the hotel is perfect except that we spotted stains on the towels on a couple of days. Informed housekeeping and they helped to replace them. The lifts can get crowded especially during breakfast time..