Hotel in zona Telge Park, Cypress

I've stayed here 3 times and each time has been completely different. First time I stayed I had a wonderful very clean modern room with the option to use these amazing blue recessed lights. The staff was attentive, everyone was friendly and my keys were ready before I got there. I checked in shower ID and was in my room. The second time I stayed was because of my first visit. The second visit I was crushed to know there were only select rooms with the blue lights and that they were already taken. The last time I stayed I had a double queen room that had a couple roaches and a crooked TV mounted on the wall. The TV had a hard time picking up the remote unless you moved closer. Property is beautiful but I have been let down the last 2 stays.

Le lamiere di letto non erano pulite e non sembravano bianche, erano chiare e marrone, anche le casse di pollo erano sporche, e la permanenza era molto sgradevole.

I dipendenti sono sempre piacevoli, l'hotel è sempre pulito e il cibo è sempre scrupoloso.

1 notte. 1°, le nostre carte chiave non funzionavano. Non molto, andò al desk front e aveva attivato la carta. Andò a nuotare nella piscina un po 'dopo le 9:00, andò alla piscina e la mia carta chiave mi rifiutò di accedere. Tornato nella stanza, guardando il sito web e non riusciva a trovare informazioni sulle ore di piscina. Decideva chiamare il desktop. Questo è dove le cose sono diventate veramente frustranti. Ho chiamato 0 e ho avuto un record per stampare ”3” ecc. Fai molte volte e non riuscivo a passare al furbo di fronte. Pensavo forse che stavo facendo qualcosa di sbagliato e avevo provato mio marito. No dice. Rinunciando al BC non volevo rovinare una notte perfettamente bello. Nada brevemente nella piscina la mattina dopo. Era caldo! Yay! E'una piscina molto piccola. Il colazione era piuttosto buono.

Had 1 of 2 rooms cancelled before arrival. Was told one room was cancelled due to an issue with my cc which was bs. Was told the hotel was full but they can figure something out for me. They found me a second room but it was with a King bed. So I have three beds with five people. One of the rooms did not have any towels. I called the front desk to request towels and was told the hotel did not have any towels to provide and that a manager is going to buy some tomorrow. After complaining to the front desk I called Hiltons Customer Service. Hiltons Customer Service told me to call back at 8am in the morning and ask for a supervisor. I get a knock on the door at about 3am and the front desk person brings me two pool towels a floor towel. I was also assured this would not be an issue moving forward. The next morning complimentary breakfast was completely gone by 730am and once the food is gone that is it until the next day. I get back to my room the next evening and I have two large dry towels in my room. I call the front desk and ask for an additional large towel, a few middle size towels, and a few wash cloths. I was told the hotel did not have any to provide. The towels were an issue the entire stay. The complimentary breakfast was available until the food was gone and not continuous throughout the stated breakfast time. Each day I would get I would have to go back to the front desk because the keys had to be reset as the doors would not unlock. The hotel manager stated they would provide additional point to my account because of the terrible experience but I have yet to see any. You may wonder why I would not just go to another hotel……After the first night I tried to relocate to another hotel but a baseball tournament had all of the area hotels completely booked.

The hotel is located next to the Houston Premium Outlet. It is super convenient to access for shopping. The food options are somehow limited, but the complimentary breakfast was great. The room is clean and cozy. Recommend for those who wants to spend a day for shopping in Houston Premium Outlet.