Newport Wales (M4, J24)

Fabulous thank you

Great location for where we needed to be. The receptionist was very welcoming and helped us with directions and even printed us a map. The only down side was the lift could not be called from bottom floor, our room was.on the 2nd floor but the lady on reception went up and called the lift for us which we appreciated as not as fit as we used to be.

Exactly what you would expect from a Premier Inn. Clean, comfortable, basic and affordable. We stayed one night and it met all of our needs. Despite being beside a very busy main road, it was triple glazed so you barely heard anything at all. Breakfast was in the Beef Eater next door. Vegan options were available but you had to ask for them. Soya milk also available if asked for. Breakfast was good value.

We had a lovely stay here over Easter. They had an event on for the children which they thoroughly enjoyed and kept them entertained for a while. Once they had found hidden Easter straws in the room they received a treat from the team, a lovely gesture. Rooms clean and tidy and staff friendly. Breakfast at the beefeater next door was really good value and we really enjoyed it.

We came to stay for a week for a funeral in Newport and after previous good experiences at Premier Inn felt it would be a safe bet. We thought wrong. We were instantly hit with a horrible smell that they’re trying to disguise by keeping all the windows open. The bedding, and the floors, and after a while our clothing in the suitcases were just damp. Toilet smelled so awful I had to buy room scents to be able to be there and keep the windows open during the day. We were concerned that there was mold in the room. The room temperature control doesn’t work at all. Walls are paper thin so you hear your neighbors, ppl running in the hallway and stomping upstairs. Wi-fi is horrible. Forget working or watching streaming services. In order to do that you have to pay 5£/day for their premium wi-fi. There is no safe, iron nor mini-fridge, something we’ve been used to hotels this rating would have. The sofa bed had a massive nasty stain. Plus sides: free parking and friendly staff. Hot water and good water pressure. Bed was comfortable.

We are regular users of Premier Inn and stay in various locations throughout the year. You know what you are going to get as each is pretty much the same wherever you go. I felt the need to write a review for this disgusting hotel, booked 2 rooms at £140 each room for one night stay. Our room had a terrible smell to it. Peeling paint, moldy windows, sticky wall and everything felt damp, the Receptionist did say they had an issue with damp. The carpets were dirty and the TV didn’t work. In one of our rooms you could wipe green powder off the walls where the damp was, it was visible all over the ceiling too. One bathroom was refurbished the other was old and worn. We were moved from one room to another which also had its own faults. Feel absolutely robbed at the total price of £280! On the plus side, breakfast was one of the best we’ve had at Premier Inn!