Port Talbot

Completely unaccessible, no option for accessible twin, no lift, given the room literally furthest from the stairs on first floor despite very visible mobility issues. Broke Premier Inn policy on accessible twin rooms being available. Room horrendously hot in heatwave, only a barely working and useless plus noisy pedestal fan. We ended up buying our own. Extractor in bathroom didn't work either. Used Premier Inn for years, but I'd never stay in this particular one again.

Lots of noise from the pub and traffic, people above banging around all night. Absolutely sweltering and couldn’t sleep all weekend

Stayed for a single overnight stay during a visit to Swansea. Very basic amenities, overcrowded car park and, for a budget hotel, massively over-priced. Won’t be returning. The food and drink in the Beefeater pub opposite was truly disgusting. Staff were friendly though and the room was clean, so there was that.

Some of the rooms could use a spruce up, but the cleanliness is top notch. The staff are wonderful, Claire on reception was a dream, she was in every day we were there and was always smiling and happy to help. The housekeeprs were laughing and seemed to really enjoy their job. There was one, I didn't catch her name but she was quite little and had blond hair in a ponytail, she is a credit to the company, despite the heat and being busy she always stopped what she was doing and asked if we were ok and if we needed anything. We will definitely return, we felt so welcome :D

Last minute booking as we were having our driveway done and they turned up early stuff were helpful room was ideal for our needs

Our room was ok and certainly not "wow". I'm not bothered about the purple bits on the bed but they were missing. We had one chair for both of us but thankfully we had a double bed and a single bed. We had asked for a king size bed but that never happened. In general the night was quiet and I did get a lot of sleep. The shower was not great as it was just an over head one and there were no toilet rolls just toilet sheets from a dispenser next to the toilet. No complaints at all about the evening meal or breakfast. Overall, I think the days of luxury at a Premier Inn have gone. I'm going to consider other hotels in the future.