Hotel in zona Glens Trail, Gorge Metro Park, Cuyahoga Falls

Non c'è molto da fare per la colazione. La stanza è molto spaziosa e luminosa e confortevole e calda Impianti: i prodotti puliti devono essere portati da soli Servizio: il piccolo fratello della reception è molto entusiasta Una visita alla mezzanotte conosce il mio nome.

L'hotel è anche molto vecchio, le strutture sono complete, ma l'ambiente generale è in generale, come alloggio turistico, la posizione geografica è conveniente, le vacanze non sono consigliate per scegliere, il rapporto costo-benefici non è alto.

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.

In generale, ero soddisfatto della camera dell'hotel. Il ghiaccio era molto duro e non c'era alcuna inconvenienza nell'uso della camera dell'hotel. ㅋ

Prima di tutto, il buono, grande ubicazione per l'accesso al Parco Nazionale delle Caverne di Cuyahoga e letti molto confortevoli. Ora il cattivo, aveva 2 bedrm/2 bagno. Il tessuto della sedia da cucina è mal dipinto e sporco, mattone di merda, 12 pollici di molda e di tintura di tintura su tetto in una vasca da bagno e le reti di spider nell'altra. Non ha mai avuto questo problema con nessun altro hotel IHG e non può raccomandare fino a quando non sono state effettuate grandi riparazioni.

L'hotel era assolutamente fantastico. Uno dei luoghi più puliti che abbia mai soggiornato. E' stato bello vedere che la custodia di casa si è fermata e ha fatto letto ogni giorno. Il colazione era fantastico. Solo un grande posto per stare e sarò certamente tornato. È possibile dire che il personale si fa molto orgoglio della proprietà!!