Hotel in zona GKKK BCS Serpong, Curug Sangereng

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Buona gita di business e vacanza di famiglia /or in breve tempo. Situato in un buon posto di Gading Serpong grande area. Puoi trovare qualsiasi posto culinario accanto all'hotel. La stanza è pulita e pulita. Bello servizio.

Il nuovo hotel è così confortevole per soggiornare. Tutti i giovani staff molto utile, bel design per prendere una foto, posizione strategica, ristorante pulito e umile bella cameriera. Grazie, signora Julia, per averci aiutato durante la mia vacanza familiare. E anche il Receptionist molto utile con check-in veloce.. #nice hotel VI VE RE

The service was good and helpful. The room was comfortable. Bed linen appears a bit dirty, bath towels and bath mat was not clean enough.

Selalu Happy staycation di Sini. hotelnya tenang

Ogni posto è a posto, personale amichevole, pulito e senza odore. Spero che possa essere mantenuto.

Il posto è comodo, pulito, completo, personale amichevole, ci sono parcheggio, piscina, acqua calda, acqua con bottiglia, caffè e tè

what a nice place with a good srvice, when i ask about a local transport and then they inviter me for a shuttle to the airport . and guest what its free!

The bed is very comfy and the lighting from the window is beautiful. You can easily find foods, since there is a shopping centre just across the street

Decisamente difficile da trovare, sconosciuto anche ai negozianti. Si trova alle partenze del terminal 3, piano 2 zona 4, dietro ai banchi delle partenze E, vicino al KFC. Posizione favolosa, tra ristoranti e negozi e perfetto per un comodo check-in mattiniero. Stanza pulita e comoda, letto confortevole e bel bagno. AC con macchina tipo pinguino molto rumorosa ma una volta rinfrescata la stanza si può anche spegnere. Pareti sottili che facevano sentire anche il bambino che tossiva nella stanza a fianco. Consigliato per la posizione ma portatevi i tappi