Hotel Mercure a Curitiba

Atendimento da Equipe da recepção e restaurantes são excelentes!!! Buscam a solução e sabem servir ao próximo. Os produtos do café da manhã são bons, mas poderia ter mais opções de geleias de qualidade e produtos diet e ligth. Final de semana o café é tumutualdo, devido ao pouco espaço do restaurante.

Greetings Guys, I hope everyone is feeling fine First of all I do like to stay in Accor hotels, but at this time it was just disgusting and shameful, the bathroom reeked of old urine, the pool was dirty around the edges and around it there was pure mold including on the white metallic roof, there was mold and paint flaking off and falling on the guests, I had to record those images and I intend to complain on social media about the lack of professionalism I observed at Accor facilities for the first time in years.

I booked into this hotel because it is where the event I was attending was being hosted, my loyalty brand of choice does not have properties in this city, and because it was my first time in the city. Take this review with a grain of salt, I am North American and I travel often and stay in large chain hotels. My expectations may be too high. First, the pros; - well located (great restaurants, shopping, and activities close by) - excellent water pressure and temperature - the really important things are clean (sheets, towels, and toilets) - beautiful lobby The cons: - booked a deluxe queen room (one level up from the bottom category), and the “soaker tub” is a mess, cracking from the wall and the finish is peeling off leaving blue and beige marks. I wore my flip flops to shower - scuff/dirt marks on room walls and doors - no mattress protecter (eww) - the toilets do not have enough pressure to flush anything but liquid. I know I should be disposing of toilet paper in garbages, but habits are hard to break and if you accidentally drop it into the toilet you get to look at it for the remainder of your stay. - front desk is completely unconcerned about the points raised above and just shrugged. It was pointed out to me, “as you know” (no, I didn’t know) that they are completely sold out so no options to move to a different room. - my room (1508) looks like they ran out of money while “refurbishing”. Carpet still there and bathroom fixtures appear to be original, thus old and tired. - motion sensors in the hallway (cool, energy saving) that take some time to turn on leaving you wandering in the dark. Made me feel unsafe - two elevators and when an event is being held or check in/out times you will wait, and wait, and wait. When I come back, I will be checking out other options to see if I can find a property that is in good repair and the rooms match the lobby. I am definitely counting down the hours until I check out and move on to another property.