Hotel in zona Blackstone Clydesdales & Dig-a-Day Experience, Cumnock

The host was the loveliest woman ever! She was soo accommodating around late check in (We had had to travel to Scotland from Leeds after work meaning we arrived at 10pm). The room was lovely and clean and bed was super comfy….. I slept like a log. The toilet and bathroom was downstairs and also nice and clean. To say it was a working farm it was very quiet and we slept wonderfully. Breakfast was included (something that is not always offered these day) and we were kindly asked to pick our own time….. and we were well fed with a smile 😊 The location is off the beaten track and ideal if you want some peace and quiet, and I don’t think you could ask for a more friendly and welcoming host. I will definitely be returning.

We stayed here last night while in town attending a work function. Our room wasn't quite ready when we got there but the ladies in reception hung my dress, hubby's kilt and kept our bags while we went to the bar for a drink. They then came to get us the minute our room was ready... Taxi was booked for us to get to the function, no issues at all. We queried charging points for hubby's electric car.....the ladies didn't know but again had a response for us within 10 mins and we were fully charged this morning. The same lady was on reception after a fantastic breakfast as we checked out, remembered we had been out the night before and said we had looked amazing and hoped we had had an amazing night!!! Great staff all throughout but the front of house staff are amazing!!!!!

Booked a room for my daughters to stay. Upon arrival we encountered a completely disinterested member of staff who, quite simply couldn’t care less and sent them to the wrong part of the hotel. We booked an “Executive Room”, but there was nothing executive about it! Upon going inside all the windows were open (at 11pm on a cold October evening), probably to mask the smell of dampness in the room. Decor was well past its best and bathroom hadn’t been upgraded for some time. Breakfast on the first morning was very poor as apparently the chef didn’t turn up due to a family emergency. These things happen but staff didn’t tell my daughters and they waited 90 mins before a less than impressive breakfast arrived - see photo. General decor of hotel is very run down and there was rubbish in the car park related to some ongoing works. Yes, the rubbish has to go somewhere but no need for it to be scattered on the ground - see photo. Breakfast on Day 2 was moderately better but they ran out of bread and other ingredients but, again, didn’t tell guests when they ordered. Instead, when questioned as to why the items were missing, the reply was “oh sorry, we ran out”. Staff, with the exception of one member of staff on the restaurant, were sullen and disengaged. The general state of the communal areas is, at best, tired. Upon asking the manager what made the room “executive”, he said it was purely down to room size. The photos on the website show high specification “executive” rooms but, the manager stated, these were recently renovated rooms in a different part of the hotel and not the room my daughters were in. All in all, it was very disappointing and not a great place to stay. The manager declined to compensate for the below expectations room but did refund the breakfast on Day 1 (hence my 2 star rather than 1 star review). My advice is avoid!!

Ho scelto di rimanere al Marine Troon, perché era il miglior hotel della zona. Ho avuto un piccolo problema quando sono arrivato, che è stato ordinato da Joan sulla Reception per la mia completa soddisfazione. La sala Sea View era grande, pulita e confortevole. Conteneva tutto quello che mi serviva per il mio soggiorno. Kettle/Caffee Machine/Iron, ecc., Lyn e Joan sulla Reception erano molto utili quando avevo domande. Il colazione era cucinato bellissimo con ingredienti di buona qualità e servito in tempo e con tubo caldo. La cena in The Seal e The Rabbit erano favolosi. Per i golfisti la posizione è sorprendente. La zona spa è grande e la piscina molto calda e il jacuzzi è un modo grande per rilassarsi. L'unica cosa che ho avuto - e non è stata colpa degli hotel - è che è sotto il percorso di volo verso l'aeroporto di Prestwick, e spesso c'era un aereo molto alto che andava in giro alle 2 e che mi sveglierebbe e mi prenderebbe l'età per tornare a dormire. Dopo averlo detto, rimarrei lì, grazie a tutti i dipendenti che mi hanno fatto un soggiorno speciale.