Upton Lakes Lodges

For around £100 per person it's okay. The site itself is very tired and has no management on site. The beds were very comfy and the lodge is spacious with all your basic necessities, no mirrors in the bedrooms though . On our arrival the hot tub was dirty and cloudy, the shower was broken (however maintenance did fix this the next day). Handbook says that logs will be provided however please be aware that the woman on the phone confirmed that this information was incorrect which actually goes against trading standards as it was advertised on every website. Good sized decking but barbecue was not cleaned and the umbrella was broken. Washing machine had dirty towels left in it and the lodge evidently wasnt cleaned very well. The surrounding area is good with decent takeaways and shops. This is not a luxury place and the advertisement make it look nicer than it actually is. For what we paid (£100ish) pp, it was just okay!

If I could leave a 0 star rating I would. This place is awful. Dangerous, filthy, freezing cold and broken hot tubs, site maintenance are a joke and just fob you off. Their rotten decking collapsed beneath us, and again, nothing done. Have tried to call several times, and the phone is never answered, have emailed and no response. Avoid this place at all costs!

On arrival the site is poorly presented, abandoned furniture, loads of equipment piled up, just all super scruffy and unkempt. We were told on arrival that we had been moved from our original lodge as the hot tub wasn’t working and that our new lodge had a hot tub but that wasn’t working either. The lodge was really grubby, the decking areas weren’t swept or tidy, the hot tub was covered over, when we looked it was long neglected and unused. We stayed on the “upper” area which has fantastic views, it should be fantastic. Our lodge was a two bedroom with large deck, hot tub and wooden sauna. Off the twin room there was a little deck full of old sticks and leaves, the chairs were rusting and covered in spiders webs it obviously hadn’t been cleaned since last Summer, if at all. The bathroom was poorly cleaned, the blinds in the bedroom were ripped, sadly the whole lodge had an air of abandonment and showed lack of care or pride. This whole site could be sensational but appears poorly managed. A team of professionals could whip this into shape in a matter of weeks with a few skips, deep cleaning and basic repairs before opening for high season. My family and I all have experience in holiday lets, both Air bnb’s and long term rentals there is no way we would open for the season in this state. Really disappointing.