Hotel in zona Tlacuache Adventures, Cuernavaca

We were at Anticavilla for four wonderful days. The hotel is in a beautiful area in Cuernavaca. It's in walking distance to a few restaurants [although none as good as Verdesalva] and banks. But you may never want to leave. Anticavilla is a thoughtfully renovated old hacienda, which still has those touches of antiquity. The rooms are individually designed by artists, and are most striking. We stayed in Clemente - which also had a large outdoor space. We were welcomed with a delicious basil lemonade, and escorted to our amazing room. Extremely comfy bed, luxurious shower, robes and slippers, and a mini bar with complementary soda and Perrier. The art that covered an entire wall was spectacular. As was the view of the mountains from the patio. The grounds were also gorgeous. A large lawn, and a beautiful pool area. The pool was surrounded by comfy lounges and lush greenery. Perfect water temperature - and waiters who came by making sure that every need was attended to. We also had great massages in the spa. We had the one hour Lomi Lomi massage.. The attached restaurant had the best food that we ate in Cuernavaca. Italian with a Mexican touch. Delicious and well prepared. Finally, a word about the staff at Anticavilla. To a person they were friendly, helpful, and just a pleasure to interact with. Beautiful people in a beautiful setting. If you are coming to Cuernavaca - or just looking for a great place to relax - look no further and book this place. We cannot recommend it enought.

Un excelente hotel, tiene empleados muy amables, te resuelven tus dudas 24 hrs y siempre están al pendiente. Muy amables y con instalaciones muy prácticas y cómodas. Tiene una alberca muy limpia y agradable. Sin duda volvería sin ningún problema.

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.

I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.