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Hosteria Las Quintas Hotel Restaurante Bar
4.4/5101 Recensioni
I called Hosteria las quintas and requested if they could surprise my mother with a cake for her Birthday. The following morning they surprised my mother with a piece of cake with a big sparkler candle at her room. They pampered her the whole day at the spa, pool and for Dinner. Thank you Casandra, front desk and staff of Hostería Las Quintas for making my Mothers birthday so special. I’m forever grateful.
Hotel Racquet Cuernavaca
4/598 Recensioni
The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto404 €
Prezzo più basso35 €
Numero di recensioni787
Numero di hotel28
Prezzo medio (giorni feriali)119 €
Prezzo medio (fine settimana)138 €