Sugarloaf Key Hotel at Koa Resort

Staff was very nice and friendly. The resort itself if clean and spacious. There’s a lot of good spots to eat at within a 15 minute drive. The beach was nice and clean

This was my first time staying at this property. I can only say that it will not be the last. The staff and the property was such an amazing experience. It is family friendly, close proximity to Key West and very quiet and clean. It was such a pleasure to stay there.

The hotel itself was very clean and nicely maintained, which I appreciated. However, I had a couple of issues that really impacted my stay. First, the room was uncomfortably hot. The air conditioning would not go below 76°F, which made it very difficult to sleep-especially in the middle of summer in Florida. Second, I was disappointed with the customer service. Due to major road closures, we were delayed for hours and didn't arrive until 10:30 PM. The next morning, I went to the front desk to ask if they could accommodate a late checkout-just an extra hour or two-as a courtesy, given our experience. I was told the manager would call me back. Despite following up around 5:00 PM, I never heard from the manager directly. Instead, another employee simply told me they couldn't accommodate a late checkout because the room needed to be cleaned. To make matters worse, I later received a text offering me the option to extend my stay by paying $278 for another night-so clearly there was no immediate urgency to clean the room. While I understand the hotel is not responsible for road closures or traffic delays, a small gesture like a late checkout would've gone a long way. It wasn't about the hours lost-it was about feeling valued as a guest. Better communication and customer care would've made all the difference.

Perfect Reviews here are spot on. Loved the quality of this Villa. Staff is so friendly. Will stay here again anytime we visit the Keys.

The rooms are perfect. They have laundry inside the room. I found only one inconvenience, the air conditioning is not very cold, however, we survive. They have a fan in the room as well. Employees are very friendly, professional and helpful. I highly recommend this place.

Hands down my favorite resort in all of the Florida Keys. Awesome location, great staff, and the resort overall is breathtaking. Only a 25 minute drive to Key West which is a huge plus. Definitely worth every penny!