Best Western Posada Chahue

We booked this hotel for four nights as part of a much longer birding trip around Mexico. The hotel has a nice pool area with bar and restaurant (although the little taco stall 200m up the road has much better food!). The bird names for some of the rooms is a nice touch and the location's good, being close to a big supermarket, other shops, a few restaurants and within short walking distance of the beach. Downtown is c20 min's walk away. However, we encountered a series of problems during our stay. On arrival, our room smelt of drains and the safe wasn't working. We complained and were moved overnight to an upgraded room, and were told that although we'd need to move again the following night, it would be to another king-size room and then we wouldn't need to move again . We agreed to this. But the following day we were told we wouldn't be in this room and had been reallocated to a small queen which was right next to the pool and had no fridge (our original room was a quiet one at the back of the hotel with a fridge). When we questioned this a different member of staff appeared (a manager?) and made it clear he wasn't going to change his mind and just kept repeating that we had only booked a small, cheap, room. It felt like he was trying to humiliate us. Despite having conversations in a bit of Spanish, English and through Google Translate, he refused to address the key point ie that we wanted a room compatible with our original one, preferably without having to move every night, but weren't asking for an upgrade. The room proved very noisy. One night despite the hotel saying the pool closed at 10pm, there were people shouting and screaming there, right outside our window, until well after 11pm with nothing done about it. So we were kept awake when we wanted sleep before an early tour start. The room was very cramped with only about 8cm between the corner of the bed and the wall, on one side, meaning you had to clamber over the bed to get out from that side. To cap it all, our coffee machine was removed from the room and when I went to reception they said it was because we weren't using it correctly. I'd expect to be advised, not suffer a confiscation! Overall it felt like we were being punished for complaining. We were very disappointed as we booked this hotel because we've always found Best Western very good in the past. We certainly didn't enjoy our stay at this one!

Spacious comfortable room. Pleasing decor. Good WIFI. Great amenities - pool, restaurant and lounge. Location is great for access to beaches, restaurants, and walking. Quiet area outside the downtown area of la Crucesita but easily walkable.

Stopped at Charlie’s bar for lunch with my girlfriend and was charged 75 pesos for a bottle of Corona. Total rip off Never will I set foot in this place again STAY AWAY AT ALL COST Normal cost of a beer in high end restaurants like the villa Blanca which is around the corner is 40 pesos

I this place is horrible!!!!!!!!! We have been here since Saturday and we have had issue after issue!!! The room is in terrible shape. The water heater on the roof is leaking and making a loud hum that is driving me crazy!!!! I wish I was back home! Big problem as a expert traveler I know I need to continue to learn more Spanish but they only have Gm Hector who promised to fix problem and met his brother who owns the attached restaurant. He said he would make sure it is fixed! It got better now it is back...hummmm! STOP ALREADY! I WILL NOT STAY HERE! The pool was not clean I can go on and on. The people in the restaurant work hard. The chef is amazing. Such a shame the place has run down. Hector said they are adding rooms with kitchenettes but far from complete. Hope they get it back like it was when we stayed before. Our ceiling leaks, the water runs down the wall. Used CC points to book! I demand a refund! Broken dresser drawers,fridge barely cold, beds hard as rocks. Took 2.5 days to get TV that works. Seriously So mad. They only got 2 from me. That is generous. Once I get back home I will posts pictures.

We have just returned to Canada. And already thinking of when we can return to this excellent property. We stayed from Jan 5-29. If you are looking for a well run immaculate clean hotel but no bells and whistles like animal towels. This is it. Most of the time we had the lovely pool area to ourselves which we were fine with because of Covid. But every now and then we would meet folks from Canada and from around the world. Most days most folks who were staying at the hotel would go to the beach. And at night the pool would be busy. But from our room we did not hear a thing. Our hotel room was on the top floor with a large balcony. Two big beds very large closet and bathroom. We never had any problem getting hot water. Some times it was a little slow coming through but that can happen in the best hotels. Beds were comfortable for us. We had a great celling fan which we used most of the time. Only had to put AC on a few times. The hotel is very well situated. With in walking distance to the supermarket, beaches, restaurants, most everything. We had asked for a fridge in our room. It was great we were able to buy breakfast items and keep them in our fridge. I had brought a couple of plastic cerial bowls and plates down with us. This was our 5th time in Huatulco and we walked a lot more this time as we realized things were so close. Plus I got a mexican sim card for my phone and used google maps. Now the staff. The Hotel Manager Hector, is a pleasure to deal with. Plus his staff are wonderful. Especially his front reception. All I can say is we would not hesitant to stay here again. Until next year Adios.

This is our second visit, after a first one in 2018 and an abandoned attempt during the Covid years (hoping that's over.) The hotel is at the same high standards as it was before the pandemic, no service cuts or "adjustments" (too many other hotels are extending some of the pandemic cuts, pretending it's for our protection.) Rooms are large, clean and well maintained. Air conditioning works very well for a latitude 15 location. You might wait a bit to have hot water, not too long. The only detail for improvement in our room: the TV remote a bit old but we managed to handle it. The pool is excellent at low occupancy times, for us mainly to take another break when returning from the beaches. Pool towels need a towel card you get at check-in, this is a good idea. The restaurant has options for various budgets, my favourite: chapulines (local grasshoppers) sautéed in bacon and onion. Cocktails were also very appreciated. A couple of rooms have balconies with a hammock, for brave(r) people but great to have. Most visitors in Huatulco are not English speakers, try to be very clear and patient with staff in the area having a more limited knowledge of the English language; Google Translate (as text or voice message) is often used. Overall a great destination, we would return without hesitation.

For the price, in this area, I would have done waaay better at an airbnb. When I first arrived I was hungry and after reading reviews on Trip Advisor about the restaurant thought I would give it a try. The waiter got my order wrong twice-I pointed out exactly what I wanted on the menu and each time he brought me something different. Finally I got what I ordered and it was not very good. The limonada was too sweet and had hardly any ice. The room was sterile, badly lighted, no view and the bathroom could have used some tlc. There was NO HOT WATER. This is the norm in Mexico especially on the coast, but not with corporate western hotels that are charging these kind of rates. I tried to escape the room and sit by the pool which is the only reason this place gets 2 stars-it is clean, nicely arranged, etc. But....the pounding techno music made it hard to relax or work which is mostly why I was staying here anyway. I thought about getting a massage at the spa but it didn't look all that inviting and I can get one for half the price at my favorite beach. I would not stay here again and honestly wish I could get a refund. Not sure why this hotel has such high reviews, makes me not trust Trip Advisor

Excelente servicio por parte del personal en general, bonitas habitaciones, muy agradable y cómodo en si

Tienen precios accesibles, todo el personal que trabaja ahí son muy amables, las mascotas tienen su propio espacio y las tratan como si fuera de su familia. Muchas Gracias