Hotel in zona Purley Beeches, Croydon

We had an issue on arrival with the loft. It working meaning a room wasn’t available for six hours. With a wheelchair customer this was difficult. I had to book my own alternative for the first night. Whilst I wasn’t pleased with initial customer service, that leading to considerable stress in relocating, I spoke with the general manager the day after who agreed that the hotels process to find alternatives for guests was inadequate and that by simply developing a process and empowering his staff to book alternatives at no extra cost would be investigated and implemented. Loft failures are rare but it was highlighted that staff in duty had no means to book such at present. He had agreed there will be a review and in the event of a repeat incident (and lift failures are rare) customers would not be simply left to to find a useable room themselves, but staff would be empowered to to this on their behalf. It’s always worth having discussions with establishments when things go wrong. Whilst I’m not out of pocket and refund for the unusable room was promptly given he agreed it should not be for guests to need to do this themselves. As for the remainder of my stay, things went well for the second and third nights. This is beautiful location and whilst the hotel isn’t the most modern and is not air conditioned there are some great Rooms. I raised in a previous review why it is that only filtered coffee in flasks in provided for with breakfast, they charge £3.25 for a latte form a machine which could just as easily be placed in the public area and operated as self service. The flask coffee is really not to my taste and doesn’t start the morning well. It also appeared to be a cause of conflict and or disappointment from customers to staff as well! I have NEVER stated in a hotel and been charged extra for machine made Coffee, and I’m sure your staff don’t really appreciate the level of surprise and indignation I witnessed on this and previous visits on being told it’s an extra and more than we customers do being charged.

Servizi clienti eccezionali da parte di tutti i membri dello staff che amano il proprio lavoro e si assicurano che tutti gli ospiti siano ben accuditi. Posizione eccellente a pochi passi da 2 stazioni della metropolitana e dalla fermata dell'autobus per l'aeroporto. Colazione completa fornita, una sala da pranzo calda e accogliente. Ritornerò sicuramente in questo hotel per la mia prossima visita a Londra.

Ci vuole circa un'ora e mezza per prendere la metropolitana due volte nella città di Londra, e prendere un Uber per 1 ora durante il giorno e 45 minuti di notte. La biancheria da letto nella stanza non è stata cambiata, ma la stanza è nuovissima e ha tutto il necessario per cucinare in modo da poter cucinare i propri pasti.

Beautiful hotel located in centre of Bromley. Easy access via remote key 🔑 to both hotel and room! Lovely touch with GHD hairdryer and straightener! Only downside is the parking is a walk away in a public carpark .. late night returning to hotel solo would be a concern! Fabulous restaurant/bar attached is Dorothy and Waller unfortunately breakfast not available Monday/Tuesday

Adorava assolutamente la posizione e si ritroverà. Il servizio e l'attenzione ai dettagli della squadra di ricezione sono soprattutto 10/10. Alcune aree dell'hotel hanno bisogno di riqualificazione - anche se solo un lick di pittura per ora, perché non sono in linea con il resto dell'hotel. La stanza era piccola, ma pratica, e purtroppo non aveva la migliore vista, ma non è un problema. Mi sentivo confortevole e sicuro durante il mio soggiorno. Aveva un problema minore con l'unità con con, che è molto datato e non corrispondeva all'estetica di una stanza moderna e rigenerata che sembra molto attraente. In generale, sarebbe molto felice di visitare di nuovo, soprattutto durante l'estate, e di provare il menu del loro pranzo.

Love it.During registration, we are welcome with delicious cookies. The staffs is so helpful and kind. The breakfast is perfect. The location may quite far from train station but its still good as its not innfront of hectic main road.

Fantastic place to stay if looking for budget option solo or as a couple in London. Very comfortable, modern, clean rooms. Very good WiFi, excellent staff (Vineet and Deep extremely helpful lovely and accommodating). Rooms are obviously small as this is a capsule hotel but really great experience if you’re looking for somewhere to lay your head when in London.