Crest Lodge Historic Mountain Inn

television didnt work . maintenance was to come to the room .never did. no available electrical outlet for personal electronic device. discarded washers and mattresses littered the hotel property. no ice. no night table or chair. useless closet ( no rod to hang clothes on). exposed rusted gas heater (worried i might asphyxiate) unstable mini fridge. with the smallest of efforts some of these things can be accomplished merely with some elbow grease.

The rooms and views are Beautiful all though the bed was way to soft and mushy.

The check in process with employer was fine, she was nice and welcoming. We got there a little earlier than regular check in time. Once I entered the room and the beds were not done the sheets were messed up and the lady asked me if we could give her an hour to have the cleaning lady take care of the room. I had no problem with that. Came back like 2 hrs later the beds looked done. Until my daughters opened up the bed covers at night time and there were many black hairs in the bed sheets. There was trash under the bed, chip bags, empty water bottles etc. overall the place was not clean, atleast for my liking . Lots of dust and stains on the walls and some bed sheets.One of the cabinets had a pair of earrings left behind meaning no one had looked in there to clean. The kitchen had blinds that were torn in half, so there was no chance for privacy in there. There were also unfinished cabinet work or shelf’s with pieces of wood just laying there. The bathroom only had less than half of a toilet paper roll and WiFi password displayed in the room was incorrect. Just felt like I had to keep bugging the employee for things needed. Also towels were almost raggedy and super harsh and thin. The employee was nice but I feel they definitely need to hire someone else to clean up the rooms or speak to the cleaning staff to increase cleanliness. I didnt expect 5 star amazing cleanliness or anything, just descent but I wouldn’t stay here again.