Hotel Los Valles

At check in, hotel was over booked so we were moved to their other property Los Valles Plus. It's new, our room was very big, bed and blankets were comfortable. Blanca was super nice, pleasant and helpful. Definitely will stay there again.

The property has a very convenient location close to dinning places and very close to the train station

What a great stay and a great experience ! Thank you Hotel Los Valles. My family and I would definitively come back !

My review is a negative 30% compliance. We had our reservations with ample timing but little did we know how this experience would turn south on us in a short time. For starters , the reservation was NOT honored. Immediately after we arrived, the saga began. They claimed the hotel had NO rooms available and they had one room prepared for us , only it wasn’t even in the confines of the same hotel. We argued about our reservation, but that too, went unanswered. Shortly after the horrific experience, they took us to a hotel adjacent to their hotel, claiming it was family related. Let me tell you this room, lacked everything a room is supposed to be equipped with, no soap, no toilet paper, no bath towels, no real service to speak of. Well because we were in a remote area and unable to find suitable rooms , we had no choice but to accept their conditions and suffer the consequences. This is probably the reason they insisted on return of deposit. Even the fact that they came well recommended, did no effect. Please note that IF you read up in their history, you will come to discover, that this is a practice they are too well known for….. this a type of consumer beware !!!!! False advertisement do your family a favor, avoid them!!!

In a busy area, but clean, modern, and very functional. Easy access to restaurants, shops, tour operators, the plaza, and the train station.

Nice hotel room, walkable distance from restaurants/shops/convenient stores. Clean and friendly staff. Do not book if you are looking for a quiet place.