Hotel in zona Sainsbury＇s Petrol Station, Crawley

Amorevole posto confortevole tranquillo buon personale amichevole in generale grande servizio e felice

Had a lovely time in the hotel - stayed there the night before a flight from Gatwick. The room was clean, the bathroom facilities were great and the bed was comfortable with a nice view of the courtyard. Staff were very helpful with parking and keycard help, and a lovely reception, bar and courtyard with friendly staff and nice decour. The below are minor quibbles - I would go again : Some of the meal information was misleading - in the bar, a gentlemen found out what the soup of the day was, then told me that food was not being served any longer.... and then 20 minutes later took orders and served some other people a meal. A bit odd. In the morning I was told the breakfast service was finishing at 9:15 so I did not go in at ten past nine, and just got a coffee when I went to the breakfast restaurant but it transpired 9:15 was just last entry : two meals missed! It was a pity that when booking the spa it was not advertised the Swimming Pool was going to be out of service. WIFI was a bit patchy. And in the morning I'm not sure who the banging music being played in the bar was for at 9am! A bit early for Burn, Baby, Burn at full volume ! Nevertheless - For the price especially this was ideal and very close to Gatwick.

Anche se un po' fuori strada (sicuri che il tuo taxiista sappia dove stanno andando e non ti porti all'altro Vacanze Inn a Gatwick!!), vale la pena, pun intende. Siamo arrivati e abbiamo fatto il check-in senza un cazzo di fuss e siamo riusciti a catturare gli ”ultimo ordine” dal bar- grande squadra e una menzione speciale per Steve e Sarah che ci hanno parlato e ci hanno fatto sentire rilassati e condividere un sorriso con noi. stava andando a controllare che fosse disponibile un colazione glutine gratis e il mio agente ci ha dato informazioni inesatti. Ci ha detto che non avevamo pagato per il colazione e che avrei dovuto contattare direttamente la cucina. Ho chiesto questo a un altro collega che ha confermato che avevamo pagato per colazione e che le opzioni erano disponibili. Ha avuto una grande notte di sonno e goduto le opzioni di colazione disponibili. Controlla semplicemente il processo e il ricevitore ha organizzato per il nostro taxi precotti essere sottolineato.

Mi piaceva la mia esperienza nel Bloc. Era così facile trovare e molto accogliente dopo un lungo viaggio in treno. Il personale era molto utile con le mie domande sulle cose semplici. Mi piacevano le bevande complementari nella sala di servizio, le belle toletta e il messaggio di benvenuto per me, e anche che la stanza era buia e tranquilla, che mi serviva per un lungo viaggio davanti a me. Mi piacevano gli sconti nelle negozi circostanti. Perfetto.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

We have been staying at the Hotel for a few weeks now. After long hours at work, we just wanted to stay somewhere where we can disconnect with work, relax and connect with other people. Nevertheless, I would like to share with everyone that Bar attendant (James) would always go that extra mile to ensure customer expectations are exceeded. Is not just about serving you a drink and taking orders. Excellent customer service by always interacting with customers, offering advice, friendly, accommodative making our staying very pleasant. I strongly believe that a good job should always be well recognised. Thank you for the high level of professionalism. Regards Ruben

The staff were friendly and one of the cleaners offered to take one of my suitcases to the elevator for me. The gym was a good size, although the elliptical trainer didn't work; the treadmill was fine. There is adequate space for a few people to do a HITT workout with some limited free weights. One of the reasons I booked my stay there is because it advertised a sauna and upon arrival I was informed this was the not the case. I was told that this was a *********** issue and that the hotel had never had a sauna. I think it would be a great asset to any hotel. It's the only reason I gave the rating of 4 out of 5 stars for facilities. The walk to the South terminal was easy and within a 10 minute walk. Coolest vending machine I've ever seen in the lobby of a hotel, just in case you needed some USB cables or international plugs. Such a great idea for a hotel! I would definitely stay there again.

We received an Afternoon Tea Voucher as a Christmas present and decided to book for my husband's birthday in June. Upon arrival at the hotel reception desk, we only had to wait a few moments before Donna showed us into one of the lounges where a table was set up for us by a window overlooking the lake and grounds. As it was a beautiful sunny afternoon I asked if we could have tea on the terrace. Donna apologised and said that unfortunately this was not possible so we were initially a little disappointed, however, we were still able to enjoy the view. Our selected coffee with hot milk arrived swiftly and the selection of sandwiches, scones and patisseries quickly followed. All were freshly made and quite delicious. Donna ensured both the coffee and hot milk were replenished as required and looked after us superbly throughout the afternoon. After tea and feeling rather full we took the opportunity to have a walk around the hotel grounds seeing the fish in the lake and the deer grazing amongst the trees on the adjoining golf course. All in all, a very enjoyable afternoon made even better by the June sunshine!